We are looking to recruit hands-on Infrastructure Engineers to join our team at Information Technology Services (ITS) here at the DVLA. Your role will involve helping us to build world class user focused digital services, you will manage IT systems on and off premise and support software, core technologies and infrastructure development projects. You will be a key member of the 3rd line team using your engineering skills and in-depth product knowledge to design and implement technical best practice.
This role would be perfect for a person who is passionate about the latest technologies with a focus on both modern device management and M365 configuration, support and development. You will already be experienced with Azure AD, Office 365 and Active Directory Environments. You will be joining a team that thrive on working in a dynamic and collaborative environment that will enhance and evolve your strong technical skills.
Responsibilities
Your responsibilities will include but will not be limited to:
- Working with a wide range of tooling across all modern end user device management systems as well as support, delivery and configuration within Office 365 admin centres
- Ensuring effective design, planning and implementation of creative and innovative service changes across Digital and Legacy platforms
- Ability to create and maintain detailed documentation, which may be distributed to various audiences and be comfortable to present information to a range of stakeholders
- Contributing to the definition of operational processes, (both internal and external) and dealing with customer escalated problems
- Diagnosing and resolving complex problems. Engaging with third parties/vendors to jointly resolve issues where necessary. Proactively analysing information and trends, proposing action to resolve problems, maintain and enhance service
Additional information
Applications will be accepted from full time/part time/job sharers. Full time roles at DVLA consist of 37 hours per week. Part time and/or flexible working may also be available subject to the needs of the business. If you have a flexible or part time working requirement, you should contact the vacancy holder in advance of making an application to avoid possible disappointment later in the process should your desired working arrangements not be compatible with the requirements of the role. To contact the vacancy holder, please use the job contact details listed under ‘Contact point for applicants’.
Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills set out in the Civil Service Line Management Standards. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.
Person specification
You will bring an experienced, enthusiastic and proactive attitude with a willingness to share and learn new technologies.
You will have strong internal and external stakeholder engagement experience and the ability to influence across all grades within the organisation.
You will be committed, innovative and driven, leading from the front by contributing to the development and continual enhancement of services.
You will be a motivated self-starter with the drive to work autonomously.
Additional skills and experiences
You will have knowledge and experience in a wide range of different operating systems and applications which will include the following but not limited to: –
• Microsoft 365 (Full Suite)
• Microsoft Endpoint Configuration Manager
• Microsoft Defender for Endpoint
• Microsoft Intune and Auto Pilot
• Group Policy configuration and maintenance
• Microsoft Azure Active Directory
• Modern Enterprise Software Management Skills
More Information
- Address Swansea
- Salary Offer £37,733 - The salary of £37,733 (basic salary £34,233) includes a non-pensionable Recruitment and Retention allowance of £3,500