Enforcement Compliance Officer 32 views

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Job summary

At the Driver and Vehicle Licensing Agency (DVLA), we encourage applications from everyone, particularly groups currently underrepresented in our workforce. We pride ourselves on the positive impact diversity has and promote inclusivity and equality of opportunity for all. Our recruitment process is anonymised, which means that your name, date of birth and other personal details will not be seen by the sift panel.

Do you have experience within an enforcement or audit environment?

Do you have the drive and dedication to help us combat vehicle crime and make UK roads safer for everyone?

Are you looking for something different to the normal 9 to 5?

If so, we would love to hear from you!

Job description

You will play a pivotal role in representing the Agency at Magistrates’ Court(s) as a Prosecutor, for vehicle tax and insurance related offences. We will look to you to engage with customers to educate and encourage compliance for these offences. You will visit number plate suppliers to conduct audits for this purpose. You will actively engage with stakeholders such as HMCTS, whilst working with other Enforcement Agencies such as the Police to raise awareness of number plate compliance.

You will manage a caseload, ensuring cases are progressed in a timely manner and you will present these in court.

This role will include occasional overnight stays to attend court. You will have access to a hire vehicle for this purpose.

This is a fantastic opportunity to work in an exciting, varied role, where no two days are the same. This can be a challenging yet rewarding role, ensuring road safety and that regulations are followed. You will have the chance to network and build relationships with various stakeholders such as the Police, Local Authorities and Trading Standards.

When not in court, you will primarily be working from home and will have the autonomy to manage your own workload, time and working environment.

Responsibilities include but are not limited to: 

  • Case management for vehicle enforcement cases at Prosecution stage.
  • Checking facts and documents on DVLA systems to support making a decision on whether to proceed in court.
  • Communicating with customers via correspondence on the phone and in person.
  • Educating customers to ensure future compliance.
  • Preparing cases for court, ensuring legislation and time scales are observed and maintained throughout Prosecution.
  • Presenting cases on behalf of the Agency in Magistrates’ Court.

For further information please see the attached role profile. Click here to view the PDF and here for the Word version.

Additional Information 

Applications will be accepted from full time/part time/job sharers. Full time roles at DVLA consist of 37 hours per week. Part time and/or flexible working may also be available subject to the needs of the business. If you have a flexible or part time working requirement, you should contact the vacancy holder in advance of making an application to avoid possible disappointment later in the process should your desired working arrangements not be compatible with the requirements of the role. To contact the vacancy holder, please use the job contact details listed under ‘Contact point for applicants’.

When not in court, you will primarily be working from home, as there is currently no office base with this role.

Person specification

We are looking for someone who loves to work autonomously, will be comfortable to lone work and can use their own initiative. You are able to work in an organised and methodical manner and can effectively manage your own time to meet your day-to-day responsibilities.

You are a confident driver with a full, clean UK driving licence and are comfortable with being on the road for long periods of time.

You will also have excellent communication and interpersonal skills, able to engage with suppliers and enforcement agencies alike. You can build positive working relationships and strong rapport. You will be engaging and assertive, have the ability to express yourself in a clear and constructive manner, delivering the right messages and conducting challenging conversations when necessary. You deal with conflict productively and confidently and can remain focused under pressure.

You will have experience of working in an audit or enforcement role and are able to work within legislation and policies. This is an opportunity to develop your understanding of relevant legislation and policies with which you are not yet familiar as we will provide you with training to enable to perform well in your role.

We strive to ensure that DVLA is a great place to work where everybody can be their true self, be treated with dignity and respect, and according to their individual needs. We have a number of staff network groups run by staff to support their colleagues.

About Operational Delivery Profession

Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services.

Due to the evolving nature of the business, vacancies can become available at any time. Therefore, this campaign may create a reserve list to fulfil demand if it arises which will be held for a period of 12 months.

Licences

Full UK driving licence.

Behaviours

We’ll assess you against these behaviours during the selection process:

  • Communicating and Influencing
  • Delivering at Pace
  • Making Effective Decisions

More Information

  • This job has expired!
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