Digital Receptionist 17 views

BMW/MINI Division is looking to grow our Digital Reception Team and recruit the very finest Receptionist team in the UK!

Being the first point of contact for every single one of our ‘family’ of customers makes this simply one of the most demanding and important roles in our business.

You’ll definitely need a clear and confident telephone manner – and be someone with warmth, real charisma and the ability to shine.

This role is working from home but we offer a book a desk opportunity based at Grove Park, Leicester where you can work alongside your colleagues.  We are looking for someone who is still within a commutable distance to the dealership, as there will be occasions where we need onsite presence.

Your primary responsibilities will be to answer incoming calls, correctly qualify; transfer / send a message to the correct colleague and delivering a great customer experience in the process.

 

About You

 

You will be customer focused, a team player and always aiming to be the best. You will have a flair for talking and engaging with internal and external customers over the phone.

It is also important for you to have a quiet place to work from at home, a good broadband connection and be a self-motivator. All equipment will be provided for you.

Organised, disciplined and flexible, you’ll share our ‘can do’ approach to life, and relish being part of a team covering our phones 7 days a week.

Previous experience would be advantageous but not necessary as full training will be provided. We’ve never been busier and so you will work 40 hours per week between the hours of 8am – 6pm Monday to Friday with a full 1 in 3 weekend rota (with time off in lieu).

You will be required to work from the office during the initial 2 week training program, starting on the 12th September, at our Leicester office based on Grove Park, Enderby.

 

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