Job description
The purpose of the role is to provide leadership to the Group Management Team (GMT), supporting the operational delivery of the DfT Total Facilities Management (TFM) contract through our Service Provider ensuring best value and fit for purpose for our stakeholders and customers across multiple business units. To act as an escalation, point for all contractual, commercial, and statutory matters arising from the contract whilst driving forward standards, enhancing value and promoting a positive working culture and relationship with both service users and the Service Provider.
The TFM Head of Group Management will report to the Head of Group TFM, and line manage the TFM Commercial and Contractual Assurance Manager and the TFM Health and Safety Compliance Manager with oversight of the wider GMT.
Responsibilities include but are not limited to:
Leadership and Management
- The role holder will be responsible for the day-to-day leadership and management of the GMT, as well as being required to support and at times deputise for the service manager. The role holder will also be required to lead and create a strong, collaborative and effective working environment across the all parties to the federated model including other DfT teams, agencies, and external suppliers. They will be an ambassador for the department, role modelling our values and behaviours as they drive an effective and compliant TFM model across the estate.
Service Delivery
- The role holder will work collaboratively and in partnership with the service provider and business unit delegated service managers to ensure that the contract is performing at the required level and will be the driving force of continuous improvement across the estate. They will be responsible for the contract management plan and ensure that government functional standards are embedded within it.
Risk Management
- The role holder will manage the TFM contract risk register and provide oversight of the NEC early warning / risk reduction process, ensuring that contractual responsibilities are adhered to by all parties. They will carry out scenario planning exercises and lead group wide risk reduction meetings.
Stakeholder Management
- The role holder will need to build and maintain strong stakeholder relationships with the supplier, business units and customers. They will be the key point of escalation for day-to-day contractual or performance issues, queries and disputes. There will also be a requirement to manage senior stakeholder relationships and lead the monthly TFM Forum.
Contract Management
- The role holder will act as the contract manager for the contract management software (CEMAR) and contract and asset management system (RAMM leading on its performance ensuring customer expectations are met.
For further information, please see the attached Role Profile.
Person specification
To be successful in this role you will have:
- The ability to Understand and apply contractual knowledge and best practice to ensure the TFM contract provides a viable, consistent, and reliable service for all users across a diverse 850+ site estate.
- A high level of customer service experience at a senior level.
- The ability to compile, assimilate, distil, and interpret a wide range of data, evidence, and opinions to form a sound and compelling argument to inform coherent decision making.
Additional Information:
A minimum 60% of your working time should be spent at your principal workplace, although requirements to attend other locations for official business, or carry out detached duty in another DfT workplace, will also count towards this level of attendance.
There may be occasions where you will be required to travel to other DfT offices and attend meetings and visits around the UK.
Behaviours
We’ll assess you against these behaviours during the selection process:
- Changing and Improving
- Seeing the Big Picture
- Communicating and Influencing
- Working Together
Benefits
Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance. Find out more about what it’s like working at the Department for Transport https://careers.dft.gov.uk/our-agencies/department-for-transport-central/
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
When considering applying please look at how your experience relates to the role, and within your CV and Personal Statement please provide detailed evidence of your experience of the following:
- Ability to Understand and apply contractual knowledge and best practice to ensure the TFM contract provides a viable, consistent, and reliable service for all users across a diverse 850+ site estate.
- A high level of customer service experience at a senior level.
- Ability to compile, assimilate, distil, and interpret a wide range of data, evidence, and opinions to form a sound and compelling argument to inform coherent decision making.
Please fully utilise the 750-word count when completing your Personal Statement.
The sift is due to take place from week commencing 2nd September 2024.
Interviews are likely to be held from week commencing 16th September 2024.
We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.
The selection process will be designed specifically for the role. As a result, your assessment will include:
- An Interview.
- Presentation.
This interview could be conducted face to face at one of our offices. Further details will be provided to you should you be selected for interview.
You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.
The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
For further information on Success Profiles visit our Careers website.
Reasonable Adjustments
As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.
Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.
If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via dftrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Document Accessibility
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you cannot access the information on our website for any reason, please email DRGComms@dft.gov.uk for assistance.
Further Information
For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.
Pre-employment Checking
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
More Information
- Address Birmingham, Leeds
- Salary Offer £51,997
Department for Transport
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