Customer Support Team – Commercial Lead (2 Roles) 23 views

Building a strong Commercial Function in Government, and with it the right commercial capability, is at the heart of a far-reaching programme of Civil Service reform.

We are building a cadre of commercial talent in all Government departments; people who can manage our commercial portfolios, who can lead our most complex and novel programmes and projects, people who have the gravitas and depth of experience to work alongside our policy and operational leaders to develop innovative commercial arrangements, whether through joint ventures, outsourcing or best-in-class contracts.

The Government Commercial Organisation is an employer which is truly committed to creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and are able to perform to their potential. We understand the importance of diversity and inclusion and strive for a workplace that reflects the communities which we serve. We especially welcome applications from underrepresented groups including Black, Asian and Minority Ethnic candidates, candidates with a disability and candidates with gender-diverse identities. Appointments will be made on merit on the basis of fair and open competition.

We have already made significant progress through the establishment of the Government Commercial Organisation (GCO), our single employer of senior commercial talent across government. This role will sit within the GCO, but based in our Department for Business, Energy and Industrial Strategy commercial team delivering departmental objectives.

Job description

The Customer Support Team (CST) Commercial Lead will work closely with the appropriate Top Level Budget (TLB) and understand their complex capability needs. You will know how DIO works and how to access its full range of planning, advisory and delivery capabilities.

With this understanding you will be able to be proactive in providing both DIO and the TLB’s with tailored information and advice to help them plan and manage the estate and the other infrastructure required to deliver their Defence outputs.



The key responsibilities of the role are outlined below although this is an overview and is not exhaustive:

      • HQ-level interface between DIO and appropriate TLB;
      • Ensure the CST is informed of any issues/constraints/ competing priorities in their business area that will affect CST activity;
      • Ensure that advice, insight, support and challenge is provided by DIO to the TLB in the creation of their infrastructure strategies, long-term plans and annual programmes of work; and running the bilateral governance meetings;
      • Support their Customer in developing their ABC/CIDP, long term strategic options and monthly Standard Information Packs;
      • Identify and share good practice.

Relevant skills / experience needed:

      • Must hold MCIPs level 6 or be willing to work towards obtaining it within 1 year;
      • A thorough understanding of Government and Public procurement policy;
      • An accomplished leader capable of driving forward DIO’s procurement goals while developing the team to achieve their challenging objectives and fulfil their full potential as professional commercial officers;
      • Relevant senior management and job-related experience at an appropriate level.


    • The CST Commercial Lead will be expected to be involved in and/or undertake some or all the listed tasks below:

Commercial Scrutiny and Assurance:

      • Scrutiny and analysis of commercial strategies and contracting proposals;
      • Undertake commercial assurance;
      • Provide timely inputs to returns as required both internal to DIO, MOD and wider.

Stakeholder Engagement:

      • Work closely with project and other acquisition team members to deliver Customer requirements;
      • Manage a range of stakeholder engagements within the MOD, OGDs and Industry;
      • Engage stakeholders on planning, tendering, contracting and contract administration;
      • Work with Commercial Scrutiny and Due Diligence (CSDD) to secure DIO Investment Appraisal Committee (IAC), Investment Appraisal Board (IAB) and Financial Management Business Change (FMCB) approvals.

Business Improvement:

      • Support and promote wider Government initiatives;
      • Identify ways in which to continuously improve the commercial processes and function;
      • Create effective means of communications to increase the sense of community across the function;
      • Provide inputs to Parliamentary and other secretariat business;
      • Interpret, improve and implement Commercial Policy;
      • Champions the use of mandated information systems to include Contract Purchasing and Finance (CP&F), Future and Current Contract Tracker (FACCT) and Defence Sourcing Portal (DSP) across DIO Commercial;
      • Ensures business processes are followed using mandated IT systems ensuring data is accurate and relevant ensuring DIO Comrcl compliance against system usage.

Management of Resources:

      • Manage resources effectively to secure best value for money and best use of resource;
      • Develop Business Cases and undertake effective scrutiny of Business Cases;
      • Provide accurate and timely inputs to returns – financial and commercial;
      • Optimise scarce commercial resource and seek to balance loading and minimise the impact of shortages in innovative ways;
      • Identify, Report and Manage risks and issues across the business area.

Technical skills

We’ll assess you against these technical skills during the selection process:

  • Manages Complexity: Must be able to deliver at pace within a complex stakeholder environment;
  • Market Insight: Experience/knowledge of shaping the market and understanding Market trends and fragility;
  • Commercial Focus: Ensure all commercial activity represents best value for money;
  • Builds Relationships: Good communications skills the ability to influence stakeholder;
  • Strategy and Policy Development: Creative input to Procurement Strategies and develop commercial strategy and associated contracting strategy;
  • Procurement Process: Advises on and applies procurement policies, processes and governance mechanisms.

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