Customer Service Advisor (Legal Helpline) 18 views

We are hiring for our customer service team, so if you have a passion for delivering excellent customer service, want to work for somewhere that makes a difference and you are a people person, we would love to hear from you! We are fully open to either full-time or part-time applicants (21 hours per week).

Working as part of our successful Contact Centre based in Sheffield, the role of a Customer Service Advisor, in our Legal Helpline team involves handling Personal Injury enquiries that come into the firm and you will be proactively capturing relevant information on our systems.

Key Responsibilities

  • Deal with and respond to telephone calls, emails and messages
  • Communicate in a professional timely manner
  • Carry out initial case assessments to determine the progression of a case – but don’t worry we will give you all the training needed for you to be able to succeed in your role! So no previous experience is necessary.
  •  In return, you will be working alongside lawyers who work on a diverse portfolio and highly prestigious cases. This is a great opportunity for someone who would like to join a well established law firm and utilise their customer service skills whilst learning all about our legal helpline team.

About You

  • Exceptional organisational skills
  • Strong ability to communicate professionally, clearly and effectively
  • The ability to keep calm and composed under pressure
  • A genuine passion for customer service and pride in your work
  • Someone who wants to be part of a friendly and supportive team


  • Contributory pension scheme
  • 5 days additional leave over Christmas (Xmas shut down)
  • Permanent health insurance
  • Healthcare Cash Plan (MediCash)
  • Life assurance
  • 23 days annual leave (in addition to bank holidays)
  • Employee Assistance Programme
  • Enhanced maternity and paternity pay
  • Cycle to work scheme
  • Organised sports and social club
  • Annual travel and parking loans
  • Financial assistance for professional development

About Thompsons Solicitors

For 100 years, leading social justice law firm, Thompsons Solicitors, has been fighting for the rights of the injured and mistreated and changing lives for the better. Since 1921, we have stood shoulder-to-shoulder with trade unions to implement key legal reforms and give a voice to those who might otherwise have been disadvantaged and marginalised.

Thompsons ran:
• the case that established the right for injured workers to be compensated in 1937
• the first asbestos case that was successful in the House of Lords in 1972
• the first equal pay for equal value claim in the UK (1988) and later in Europe (1993)
• the case against UK construction companies for blacklisting union members in 2016
• hundreds of cases on behalf of women who received negligent treatment at the hands of disgraced breast surgeon, Ian Paterson (2017) and behalf of those injured by mesh (2019).

Today, Thompsons employs 800 staff who work at 23 offices right across the UK. Key areas of legal specialism include: personal injury, serious injury, asbestos diseases, medical negligence, road traffic accidents, accidents at work, industrial diseases and trade union law. As a point of principle, the firm has never worked for employers or insurers.

Over the last 100 years, we have consistently won the cases that have advanced the law for working people, but, as long as there are employers who put profit before the safety and rights of their workforce, there is always more to do. We continue to expose injustice, holding those responsible to account and campaigning for positive change.

We want to hear from anyone who is keen to progress a legal career with a firm that won’t let up in its quest for fairness.

Visit or call 0800 0 224 224

How To Apply

To apply for the role, please click on the link below

Customer Service Advisor (Legal Helpline)

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