Crisis Support Worker 24 views

Job Description

NJC Scale Points 12 – 17, starting at £26,421 pa / pro rata 
Plus, an additional unsociable hours payment of £2.00 per hour from 9.00pm – 2.00am.

31.5 Hours per week – x1 Touchstone, x1 Gasped
24 Hours per week – x1 Touchstone, x1 Gasped

This role is fixed term up to 31 March 2025, with the possibility of extension.

Touchstone is a multi-award-winning mental health and wellbeing charity operating in communities across Yorkshire. Touchstone understands that we can only deliver excellence to the people we serve if the people we recruit are happy, empowered, supported to reach their potential and trusted to lead.

We are seeking an experienced, enthusiastic, self-motivated individual to join our evening Crisis Support Service known as “Here For You” in Wakefield. The service offers a non-clinical, safe space with the aim of diverting individuals aged 16+ experiencing acute distress to more appropriate forms of support, away from A&E.

The successful candidate will provide person-centred, trauma informed support both one-to-one and in a social setting. To ensure the safety of the person in crisis, the candidate may be required to liaise with local services. We wish to recruit someone with lived or substantial experience of supporting people in crisis, including working with people at risk of suicide and self-harm, particularly from diverse communities, such as BME and LGBTQ+ communities.

The post will involve regular face to face work (including bank holidays) in the evening and at night usually between the hours of 5pm-1am.

Online Information Session via TEAMS Thursday 20th June at 4pm: If you wish to attend please email

CLOSING DATE: 07 July 2024
Interviews will be held on: 22 July 2024

For more information about the role, please contact


As an employee of Touchstone, all successful applicants continually benefit from the following:

  • Personal wellbeing budget
  • 28 days annual leave (rising to 31 after 2 years) + 8 bank holidays (pro-rata)
  • Agile working opportunities
  • Cycle to work scheme
  • Access to counselling and 24/7 confidential staff Mindful Employer helpline
  • Health and wellbeing and fun organisational staff away days
  • Inclusive maternity and parental policies and pay
  • A full range of staff and peer support networks
  • Additional day of leave for a celebration day
  • Learning and personal development opportunities

How To Apply

Touchstone is an equal opportunities organisation, an equal rights employer and applications are welcome from all sections of the community, particularly, BME and LGB and Trans communities and/or people with disabilities who are under-represented within Touchstone. Further information can be obtained from our equal opportunities policy. Please note that we do not hold a sponsor licence and we do not intend to offer sponsorship for this particular role. You should therefore ensure that you have/will have the right to work in the UK to be able to undertake this role, if appointed, you will be required to provide relevant right to work documents at the point of an offer being made to you. Applications can be obtained by visiting or by e-mailing Please note that feedback is not provided to applicants who have not been shortlisted.

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