Contract Manager – Transformation 21 views

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Building a strong Commercial Function in Government, and with it the right commercial capability, is at the heart of a far-reaching programme of Civil Service reform.

We are building a cadre of commercial talent in all Government departments; people who can manage our commercial portfolios, who can lead our most complex and novel programmes and projects, people who have the gravitas and depth of experience to work alongside our policy and operational leaders to develop innovative commercial arrangements, whether through joint ventures, outsourcing or best-in-class contracts.

The Government Commercial Organisation is an employer which is truly committed to creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and are able to perform to their potential. We understand the importance of diversity and inclusion and strive for a workplace that reflects the communities which we serve. We especially welcome applications from underrepresented groups including Black, Asian and Minority Ethnic (BAME) candidates, candidates with a disability and candidates with gender-diverse identities. Appointments will be made on merit on the basis of fair and open competition.

We have already made significant progress through the establishment of the Government Commercial Organisation (GCO), our single employer of senior commercial talent across government. This role will sit within the GCO, but based in our Foreign, Commonwealth & Development Office commercial team delivering departmental objectives.

Job description

This is a pivotal role in the development of a new organisation formed from the merger of the legacy FCO and DFID Commercial and Procurement Directorates, with significant responsibility for leading the behavioural change required to maximise FCDO’s relationship & operational effectiveness of it’s highest impact contracts. This will require effective stakeholder management at senior levels, and contribute to and work within the Commercial and wider FCDO governance framework processes and procedures.

This role is business critical for FCDO in developing our contract management capability and developing contract management accountability across FCDO. With a total spend approaching £15billion, the effective performance management of the Department’s complex international portfolios is critical to achieving the FCDO strategic objectives and in the effective and efficient use of aid.

This is a top priority area for the Cabinet Office to improve contract management and transparency of contract performance.

In addition, the role will provide instrumental support to FCDO other merger activity, including the Supplier Relationship Management (SRM) and Commercial Risk Management project areas, providing key input to these areas with a view to developing standards appropriate for the FCDO and aligning commercial and contract data and systems. The role is, therefore, critical to FCDO’s Commercial Transformation Programme (CTP) and will underpin the development of policy and process to align both legacy-FCO and legacy-DfID practices with best practice across Government.

Long-term Ambition:
The role will contribute to delivering commercial contract excellence for FCDO, providing a customer focused support service, understanding the business needs and stakeholder drivers with the aim of becoming a trusted central Commercial Contract Management team. As a leader within the Commercial Directorate, you will support rolling out contract management standards and processes across the organisation, ensuring contracts are managed proportionately according to value, complexity and risk and that contract performance is appropriately measured and reported.
Ultimately, the successful candidate and team will drive performance management, and impact upon risk management, issues resolution, financial management, change control and overall contract and statutory compliance.


With this being a commercial transformation role, there are specific objectives at different stages within the role.

First 6 months:

  • Support the development and implementation of Contract Management transformation and governance;
  • Develop options for, and lead an approach to operational contract management across the entire business including defining our CM approach;
  • Establish a process to manage, measure and report contract performance (scorecards and KPI’s) to FCDO stakeholders and into HMG;
  • Update and implement FCDO commercial contract governance processes to take account of contract segmentation/tiering;
  • Support the development and roll out of a Contract Management Database and systems capability for performance management of contracts;
  • Liaising closely with the Commercial Capability Lead responsible for equipping operational staff with the requisite guidance, training and toolkits needed to manage contracts effectively;

Beyond initial 6 months (longer-term ambition):

Contribute to a step change in FCDO commercial capability by, ensuring the FCDO’s contract portfolio meets performance and outcome expectations, provides value for money and satisfies Government Commercial Operating Standards and transparency obligations, specifically:

  • Ownership of Commercial Contract Management Process and Guidance;
  • Contribute to development of policy for Commercial Contract Management;
  • Governance – representing contract management within Assurance Boards, oversight of handover from Procurement to Contract Owners, oversight of Exit Management / Transfers to incoming service providers;
  • Transformation – Ensuring the contract management infrastructure and systemisation has the capability to meet evolving Contract KPI reporting requirements, and appropriate management information;
  • Reporting – to design, oversee and provide Management Information reporting across the contract portfolios of KPIs / performance management, social value, other defined benefits, contract variations, contract remedy applications, cost / schedule overruns, formal disputes;
  • Reporting – to design, oversea and provide comparable contract performance across contract portfolios within a ‘league table’ format;
  • Liaison with Supplier Relationship Management teams, Procurement Sourcing teams, Policy teams, Risk Management Team, Contract Management Capability Team, Supplier financial health and market intelligence teams, and Legal;
  • Liaison with Cabinet Office, Government Commercial Organisation, and Other Government Departments;
  • Escalation and Support for Commercial Advisers, Procurement and Contract Owners – disputes;
  • Line Management responsibility for a small team to support the above.

Technical skills

We’ll assess you against these technical skills during the selection process:

  • Manages Complexity: Proven track record and detailed understanding of contract management processes, complex performance management regimes, contract remedies and incentivisation mechanisms;
  • Market Insight: An understanding of contract law, Public Contract Regulations and standard sourcing methodologies
  • Commercial Focus: Experience of developing, delivering and implementing contract management plans. Plans that deliver outstanding value for money and great outcomes for the end customers
  • Builds Relationships: Able to interact and effectively influence senior stakeholders, build collaborative partnerships. Engage with users to understand requirements, influence decision making, able to effectively question and challenge users.
  • Coaching Manager: Ability to effectively lead, motivate, manage and coach direct reports to deliver specific tasks, embracing the use of Personal Development Reviews to manage and enhance performance;
Closing Date: 28th April 2021

More Information

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