Commercial Manager 19 views

Job Expired

Job Title: Commercial Manager

Band: 4

Salary: £43,575 – £48,438

Location: Liverpool, Birmingham, Norwich or Newport

Term: Permanent

Hours: Full time/Compressed

Number of Positions: 2

Closing Date: 18/04/24

Would you like to be part of a growing, dynamic team within the Facilities Management (FM) Category?

Would you like to take ownership of FM Call Off projects and provide value added services to our customers, helping to achieve our stretching growth targets? Do you thrive going the extra mile for our customers?

This role will offer you that and more.

Job Summary

The Commercial Manager’s core accountabilities will be to build effective customer relationships with their assigned customers. They will direct their assigned customer projects using their commercial expertise to ensure compliant projects and contract awards across our category.

Commercial Directorate Overview

Commercial is the largest directorate in CCS and is responsible for the design, development, implementation and management of our commercial agreements, which are used by our customers across the public sector. We have helped our customers:

  • spend more than £34 billion through the agreements we create

  • enjoy more than £3.5 billion in commercial benefits annually through our agreements

Category management sits at the heart of CCS. We use our deep knowledge and expertise of public sector suppliers, to create market and category strategies. These strategies are used within CCS to create market leading commercial agreements that help shape how common goods and services are bought across the public sector. Our skills are also used in carrying out commercial policy, development of new products and services and supplier relationship management.

Team Summary

FM sits within the Estates Group (including FM – Hard/Soft, Healthcare, Security, Furniture, Estates Management Services, Housing, Waste, Food, Security, Cleaning, Bespoke Defence FM).

The Commercial Manager will join an impactful customer focused team of 13, who aid customers with various diverse procurement needs and complexities across all FM agreements.

Key Responsibilities:

You will:

  • Guide customers through the commercial procurement process in preparation for going to market on time (via self-serve or CCS Assisted Service route). This will include the preparation of commercial documents (for example, specifications (non-technical), award criteria, Terms and Conditions, pricing and Key Performance Indicators – KPIs) and involve regular meeting attendance, to track progress and discuss issues.

  • Develop and maintain a deep knowledge of Commercial Agreements in the FM category, acting as a source of sound commercial insight and advice including FM pricing, data, KPIs and payment mechanisms.

  • Project manage Call Off activity of medium/high complexity and value. Including leading the management of one or more call off projects during pre and post tender activity.

  • Be accountable for effective stakeholder management, governance, project plans, escalation, risk management, issues resolution, financial management, change control and compliance prior to handover back to customer or CCS Procurement Operations team.

  • Develop close and collaborative relationships with a variety of stakeholders including external customers, internal colleagues across the FM category, CCS Procurement Operations Team and the wider organisation.  The Commercial Manager will deliver an excellent value-added service to our customers, assisting customers in achieving long term value for money and more robust contracts via CCS FM agreements.

  • Provide general call off advice across CCS FM agreements which will include the collation of call off pricing to produce benchmark rates post award and FM Data Insights (including commercial, change and social value benefits).  They will develop KPI models, price matrix models and ensure alignment to social value policy and the Sourcing Playbook.

Essential Criteria (To be assessed at application stage):

  • Experience of building and maintaining customer relationships and aiding customers within a commercial environment.

  • Good awareness of FM, both category and commercial, as well as customer requirements within this area.

  • Understanding of FM pricing matrices, KPIs and payment mechanisms, having sufficient Excel/Google Sheets experience (for example of writing/troubleshooting formulas, pivot tables, data validation and conditional formatting).

  • Proactive approach to analysing problems and developing solutions in order to deliver operational and commercial efficiencies and more effective ways of working.

  • Knowledge of how to prioritise workload and work at a pace, heading multiple customer call off projects at any one time

Success profiles (To be assessed at interview stage):

You will be assessed against the following behaviours:

  • Managing a Quality Service   

  • Making Effective Decisions

  • Working Together

  • Delivering at Pace

(A link to the Civil Service Success Profiles Framework is provided below)

Success Profiles Framework

What we will offer you, here are some of the benefits you can expect:

  • Competitive salary

  • Generous pension scheme

  • A discretionary non-contractual performance related bonus

  • Working remotely in addition to working in advertised office location

  • Flexi time scheme (available for B1-B6)

  • Minimum 25 days annual leave to a maximum service related 30 days excluding bank holidays

Explore fully how we will reward your work.

Want to make a difference? Find out more about the rewarding work that we do in our candidate pack.

At CCS, we actively support, promote and celebrate our differences for the benefit of our employees, suppliers and customers. CCS is proud to be an equal opportunities employer. CCS believes that diversity and inclusion is critical to our success and we seek to recruit, develop and retain the most talented people.

We want to make our recruitment process accessible to everyone, so if there is any way that we can support you, please contact

Working flexibly, delivering outcomes

CCS is a flexible business with a smarter working model where our colleagues benefit from a mix of home and office working. Successful candidates are expected to work from one of the office locations listed. Our current office attendance approach requires a minimum of 26 days per quarter (approx 2 days per week, which may be subject to change) in CCS office locations or off site meetings with suppliers, customers, partners, networking / industry events. This is pro rata for those who work part time. Our smarter working principles mean that our people have the advantage of both office and offsite based collaboration and learning, as well as working from home. This way of working allows us to honour our commitment to being a responsible business, offer flexibility and better work life balance as well as ensuring we deliver our business with confidence and in accordance with our CCS values.

Selection Process

Candidates who are successful at sift will be contacted as soon as possible following the closing date and advised of the interview process in more detail. The sift will commence WC 22nd April and interviews will be held WC 6th May either at one of our offices or via video with interview times and dates to be confirmed. (Subject to change)

To find out more about our recruitment process please click here

Please note: Applicants can make use of artificial intelligence but the information presented at application must be factual.

A reserve list may be held for up to 12 months, which the Civil Service may use to fill future suitably similar vacancies across government for candidates who are considered appointable following interview. Should you be placed on a reserve list and want to be removed please contact

Complaints procedure

Our recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commissioners’ Recruitment Principles details of which can be found at

 If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should contact in the first instance.

If you remain unsatisfied with the response you receive you can then contact the Civil Service Commission at 

More Information

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