Commercial Lead – Contract Manager 42 views

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Building a strong Commercial Function in Government, and with it the right commercial capability, is at the heart of a far-reaching programme of Civil Service reform.

We are building a cadre of commercial talent in all Government departments; people who can manage our commercial portfolios, who can lead our most complex and novel programmes and projects, people who have the gravitas and depth of experience to work alongside our policy and operational leaders to develop innovative commercial arrangements, whether through joint ventures, outsourcing or best-in-class contracts.

The Government Commercial Organisation is an employer which is truly committed to creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and are able to perform to their potential. We understand the importance of diversity and inclusion and strive for a workplace that reflects the communities which we serve. We especially welcome applications from underrepresented groups including Black, Asian and Minority Ethnic (BAME) candidates, candidates with a disability and candidates with gender-diverse identities. Appointments will be made on merit on the basis of fair and open competition.

We have already made significant progress through the establishment of the Government Commercial Organisation (GCO), our single employer of senior commercial talent across government. This role will sit within the GCO, but based in our HO commercial team delivering departmental objectives.

Job description

The role is responsible for managing contracts that deliver outstanding value and great outcomes, and as with most contract management roles the effective management of risk throughout the contract lifecycle is also an important feature, The portfolio may span a range of contracts or include a single large contract for complex services (including Gold Contracts) where there may be a high degree of interdependency with the supplier.

Driving maximum value from the contract and managing the commercial consequences of change are important aspects of this role, which demands strong and challenging relationships with stakeholders and suppliers. The job holder will be expected to support key supplier relationships with the Senior Contract Business Owners (SBCO) and ensure that plans are implemented to encourage innovation, maintain a robust performance management regime, and ensure adequate investment by the business areas in contract, supplier and service management.

This role will require cross functional working, not only with business areas and suppliers but with other areas of Commercial such as Procurement (on contract start and exit) and Commercial Hub. While the job holder is assigned to a contract management role in a specific Business Unit, they will be expected to support other Business Units or to undertake Procurement responsibilities as required to support fluctuations in workload.


The responsibilities will include, but are not limited to:
Contract Management

  • Implement best practice approach to contract management, aligned with the NAO/Cabinet Office principles and HO Contract Management Manual, in a resilient and consistent manner to monitor and manage supplier performance. Ensure compliance to EU procurement law, Government Accounting and commercial best practice. Apply outcomes from internal audit reviews;
  • Develop tailored strategies for individual contracts to ensure delivery of the goods or services at the standards, performance and cost as agreed in the contract, and provide clarity on commercial dependencies and obligations on all parties;
  • Be accountable for all contract changes, ensuring that change management processes are followed and that the commercial consequences of change are properly controlled;
  • Identify and mitigate commercial risk and maintain a risk management plan for each contract, ensuring that significant risks are escalated senior management. Monitor suppliers and supply markets relevant to the contracts in scope, identifying threats or opportunities and progressing these through to a conclusion. Develop and maintain robust and implementable contingency plans for critical contracts;
  • Demonstrate a deep understanding of the terms and conditions of contracts under management, including the financial model, and Home Office and supplier obligation;
  • Working with Procurement, develop a transition plan before contract award to ensure smooth migration to the new supplier and the timely implementation of enabling resources and processes;
  • Align contract management processes with wider organisational governance processes, operational boards, Primary Service Level Agreements, and risk structures;
  • Provide expert commercial advice that draws on relevant procurement legislation, policy, information, supply market knowledge, and commercial experience. Provide appropriate reports and MI;
  • Lead on commercial management and contract negotiations up to Board level with external providers for Home Office contracts;
  • Ensure supplier performance management processes are in place, as appropriate, to manage commercial and operational performance. Data and analytics will be provided by the team for commercial performance management;
  • Measure business compliance to the contract including use, obligations and P2P processes and implement changes where needed to ensure full compliance;
  • Monitor commercial performance against the Business Case, recording savings and wider benefits, and initiate corrective action where performance deviates from plan. Where appropriate conduct open book accounting or other financial treatments on a periodic basis, as appropriate, and apply contract ‘levers’ to reduce whole life costs and deliver value;
  • Where appropriate to contracts and suppliers, implement and manage continuous improvement processes to maximise value delivery from the contract and eliminate waste;
  • Where the contract is strategic and critical, implement the Supplier Relationship Management process and its ongoing management including executive reviews, relationship development etc. in accordance with HO policy;
  • Ensure that contracted Purchase to Pay (P2P) processes are implemented and identify and introduce any changes necessary to maintain efficient and effective acquisition of procured goods and services;
  • Before termination of the contract, work collaboratively with Procurement to plan for a smooth and orderly exit and, if appropriate, transfer of work to a new supplier;
  • Working closely with the Senior Commercial Manager, monitor and improve contract management team efficiency by focusing on value adding work and staff utilisation;
  • Actively contribute to the Commercial Directorate by identifying and implementing improvements to HO commercial processes, systems and skills;
  • Undertake contract management work in other Commercial Directorate teams, or procurement work as required, to balance workload across the Directorate.

Management Responsibilities

  • Provide leadership direction, standards and advice to guide and motivate staff;
  • Provide training, mentoring and coaching to develop staff capability and skills;
  • Lead by example and be a role model for the Commercial Directorate values and behaviours;
  • Apply HO performance management processes consistently throughout the year to encourage higher levels of performance and address shortcomings.

Technical skills

We’ll assess you against these technical skills during the selection process:

  • Commercial Focus – Oversee commercial contract management processes that deliver outstanding value for money and great customer outcomes.
  • Manages Complexity – Experience of leading and managing the commercial elements in a complex fast paced environment, managing competing demands for priorities and resources.
  • Market Insight – Provide expert commercial advice that draws on relevant procurement legislation, policy, information, supply market knowledge, and commercial experience. Provide appropriate reports and MI.
  • Builds relationships – Ability to quickly gain the respect of, and gain buy in from staff and stakeholders at all levels, exhibiting traits of a collaborative and engaging leader in a highly complex, fast moving environment.
  • Coaching Manager – Strong leadership ability which has developed high performing teams and has been used to manage projects.

Closing Date: 11th April 2021

More Information

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