CO139 – IT Systems Support 39 views

Job Expired

CO139 – IT Systems Support

Agile working with some attendance at Central Office/Projects

£26000 per annum

37 hours per week

Closing Date – 25th March 2021

About you

Do you have a a minimum of 3 years’ experience of supporting IT infrastructure in a large (330 users plus) organisation? Do you have experience of working in desktop support role? Do you have experience of providing excellent customer service?

Do you have an excellent knowledge of Windows OS, Active Directory network support (DNS, WINS, CHCP, TCP/IP)? Are you able to provide advice, support and guidance to staff across all levels of IT abilities?

Do you have a commitment to detail, ensuring all work is accurate, concise and understandable? Do you have a commitment to equality, diversity and the values of Changing Lives?

If so, the role of IT Systems Support could be for you.

About us

Changing Lives began in 1970, when four people set up Tyneside Cyrenians, offering food and shelter to people experiencing homelessness in the North East. Since then, services have grown and developed to support people experiencing a wide range of personal challenges, including addiction and recovery programmes, employment guidance, help for people in prison or on probation, and support for people experiencing sexual exploitation or domestic abuse.

Today our charity employs over 600 staff, has 400 volunteers and operates from Berwick to London giving people hope and aspiration that their lives can change. We listen carefully to the experiences of people with lived experience and 20% of staff at Changing Lives have previously used services.

At Changing Lives, we believe that everyone deserves a safe home, a rewarding job and a life free from addiction or abuse. We also believe that, given the right support, anyone can change their life for the better. By focusing on their strengths, potential and opportunities, we help over 14,000 people overcome their problems and live safe, successful, independent lives each year.

We’re looking for committed and compassionate professionals who share our enthusiasm for changing lives.

About the job

Changing Lives has significantly expanded over the past few years and now works nationally with people experiencing homelessness, addiction and a range of other problems by reaching out into communities. We also offer specialist support services for women and families, provide employment opportunities for our clients, and run several successful social enterprises.

The information and business systems have grown along with the Charity and the role of IT Systems Support will provide support and maintenance of IT and Business Systems, audio visual, multi-function devices and telephony equipment across the organisation, in support of front line staff.

What can we offer you in return?

  • Long established local employer
  • Competitive salary
  • 25 days annual leave
  • Annual Pay Review
  • Central location (near Team Valley Retail Park – Gateshead) with Free onsite parking
  • Employee Pension scheme 5% Employee / 3% Employer
  • Death in Service Benefit
  • Free Employee Assistance Programme
  • Occupational Sick Pay Scheme
  • CLUB Scheme – Access to Online Discounts
  • Comprehensive Learning & Development Opportunities

 Apply for the job

 Want to know more about this extremely exciting and rewarding opportunity? Download the full job description and application form from

We are passionate about creating a diverse workforce and positively encourage applications from under-represented communities. 


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