Claims Handler 30 views

Who we are:

Allianz is a global insurance company serving across 70 different countries, but from the very first day you join our team you’ll know that your contributions are valued. We offer world class learning and career development opportunities, while we celebrate an inclusive culture.

Role Description

We have an exciting opportunity to join the Claims team in our Milton Keynes office as a Customer Claims Handler in our Commercial Property Team.

Claims are a vital part of our organisation. Our dedicated, friendly Claims team delivers on our promise by helping people to rebuild their lives. We have an annual claims spend of a billion pounds, so by joining Allianz you’ll be making an incredibly important impact from day one.

We are looking for talent that can support and shape our business and generate initiatives that lead us forward in a rapidly changing technological and digital space, to outperform our competitors and provide world class customer service. Allianz are dedicated to ensuring you start your career in insurance with the best possible opportunities. We will put you through a comprehensive training induction programme and support your ongoing development, focussing on your career aspirations with us.

Our working hours are Monday – Friday 8.30am – 5pm (37.5 hour per week)

The role will be office based for the period of training and once fully trained you will be expected to work in the office 2 days a week the remaining 3 days working from home.

The Details:

The ability to organise and multi-task are essential skills required for this role. Other responsibilities will include:

Investigating, negotiating and settling your own portfolio of claims within agreed authority level in accordance with company and regulatory requirement

Proactively handling a caseload to achieve efficient and competitive settlements, ensuring claims are properly reserved and that unpursued claims are settled in accordance with settlement guidelines

Liaising with underwriters to ensure proper interpretation and application of policy wordings and appropriate knowledge transfer – Liaising with suppliers and Loss Adjusters on behalf of our customers

Paying valid claims ensuring the proper application of policy limits and excesses

Providing a high standard and quality of customer service with the ability to deliver high quality work to meet deadlines

Handling allocated internal tasks e.g. inactivity, diary, cheques and recoveries, ensuring that all are dealt with within applicable time limits

About You

You will have excellent communication skills

Be comfortable talking to our customers on the telephone every day.

Claims or Insurance experience desirable but not essential as full training will be given

Excellent attention to detail.

Have the ability to multi-task

Able to provide a high standard and quality customer service

Excellent Organisational skills

Able to work to deadlines

And be able to use MS Office

What we will offer you:

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you.

We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:

Competitive salary  £23,400 – £30,000 (dependent on experience) plus annual bonus

• Flexible buy/sell holiday options
• Hybrid working.
• Annual performance related bonus
• Contributory pension scheme
• Development days
• A discount up to 50% on a range of insurance products including car, home and pet
• Access to Learning and Development opportunities such as LinkedIn Learning and our mentoring scheme
• Retail Discounts

Our Ways of Working

Do you need some flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen.

Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive – Your work life balance is important to us.

Our Purpose and Values

We secure your future

Be Brave | With Heart | Everyone Counts | Inspiring Trust

Our purpose and values are more than just words on a website – they are the why and how of Allianz.  They influence everything we do and guide us how to do it.

Created by our people, for our people, they shape our culture, bring us together, and inspire us to be the best.  Building on inclusive culture for us all to succeed.

Diversity & Inclusion

At Allianz, we value diversity and inclusion and back this up with our accreditations, Allianz is EDGE certified for gender inclusion, members of the Women in Finance Charter, a Disability Confident employer, Stonewall Diversity Champion members, signatories of Business in the Community’s Race at Work Charter, and an Armed Forces Covenant gold standard employer.

We recognise the strength of neurodiversity in the workplace, and the far-reaching benefits of embracing a spectrum of thinking styles and innovative capabilities. We proudly welcome applications from neurodivergent and disabled candidates, and can offer tailored adjustments to remove barriers and set you up for success in your career.

At Allianz, we encourage our people to advocate for what they need, we listen, and we act – this could include providing assistive technology, ergonomic specialist equipment, mentoring and coaching, or flexibility in the way you work, among a wide range other adjustments

How To Apply

Allianz Careers