Change Manager 62 views

Role of Department

The SCO’s report to the LSM Insurance COO, and have overall accountability for Change Delivery within the LSM front office (underwriting, claims and business development). Working with the relevant business functions, the SCO’s help to guide and direct change activities to ensure strategic outcomes are realised. The SCO’s drive the process of engagement with all relevant stakeholders, ensuring proposals are commercially sound and executable, whilst filtering out ideas that do not align to LSM’s strategic priorities, quickly.


About the Role

The overarching objective of Change Management within the SCO team is to ensure the organisation is engaged and ready for change and that change is adopted and sustained. Our newly created Change Manager roles will be a key point of contact for significant internal projects – delivering strategic advice to project stakeholders on the best way to drive adoption and successfully achieve benefits realisation associated with behavioural change activities.


You will need to embed change and new behaviours throughout both the pre and post delivery phases of projects so may be involved in activities at any stage of the change cycle: change planning, implementation of change activities, helping the business get ready for project launch or providing support after go-live.


You would follow a methodology which needs to be adaptive for various cultural differences. This would include: impact assessment, stakeholder management, leadership engagement, communications strategy, capability development and assessment, supporting documentation, training strategy, readiness measurement, visualisations / simulations of future state for employees (day-in-the-life), support systems, change.


Finally, you would understand the impact of transformation and assist in defining your stakeholders’ new ways of working, ensuring the business is ready for the change and that projects are embedded effectively.


Key Responsibilities

  • Be a role model and actively engage with the virtual team of change resources across the business. Actively lead and support team activities to drive sharing of knowledge, team building and connection of projects
  • Build strong relationships with the business, through a solid and empathetic understanding of the project and impacts, to shape and deliver change plans
  • Identify and manage anticipated resistance
  • Conduct impact analyses, assess change readiness and identify key stakeholders
  • Define and measure success metrics and monitor change progress
  • Feed into the LSM-wide Change Plan ensuring that:
  • Change activity is effectively connected across the business
  • Change lands well and is adopted
  • Capacity of the business is effectively managed
  • Work with the business to identify new change opportunities that haven’t been considered as part of anything else and build them into business cases and resource plans
  • Apply change management method, processes and tools to create a strategy to support adoption of the changes required by projects
  • Work to gain maximum buy-in from change networks
  • Provide day-to-day leadership and support to the change management effort for the assigned project
  • Build strong relationships with Communications function to effectively support project and programme change requirements and ensure connection of strategies and plans
  • Provide input, document requirements and support the design and delivery of training programs


Skills and Experience

  • Experience in organisation design and/or in driving cultural/ behavioural change
  • Solid understanding of the change journey, people impact and ability to move through this process when implementing a new way of working
  • Experience and knowledge of change management principles, methodologies and tools e.g. Prosci/Adkar/APMG
  • Excellent communication skills with a good level of negotiation, influencing and presentation skills.
  • Experience developing and driving delivery of change plans
  • Flexible and adaptable; able to work in complex, interdependent scenarios and situations
  • Experience of major programmes of change
  • Experience with project management approaches, tools and phases of the project lifecycle
  • A passion for driving operational and cultural change with a specific focus on delivering exceptional customer experience and increased business results.
  • A recognised change management qualification or equivalent experience e.g. Prosci/Adkar/APMG

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