Casework Officer 14 views

Job summary

We recognise the challenges that people with protected characteristics may experience on the job market and in their career progression. We are fully committed to being an inclusive employer and ensuring equal opportunities. We are keen to make our workforce as diverse as possible, and we hope to attract applications from underrepresented groups, including ethnic minorities, people with a disability, and people with gender diverse identities.

Have you got excellent organisational skills?

Do you have the confidence to question and challenge if deemed necessary?

Can you build solid working relationships with internal and external stakeholders?

If so, we’d love to hear from you!

Job description

We are looking for a dedicated individual to join the National Transport Casework Team who process a range of statutory casework for the Secretary of State for Transport.

Falling within the Economy, Union and Levelling Up (EULU) directorate. The team process applications and orders relating to local authority and Highways England road schemes, stopping up orders for planned development and temporary traffic regulation orders, as well as some other rare transport casework types.

This role is perfect for a confident, dedicated and well organised individual. Reporting to a National Transport Casework Team Manager you will have responsibility for managing and processing statutory orders and consents and there may be some line management of staff required. You will require a flexible working approach and good communication skills.

Responsibilities include but are not limited to:

  • Assessing applications to ensure consistency, accuracy and comprehensiveness of requested proposals in accordance legislation and permitted development.
  • Working closely with a range of stakeholders, including developers, local authorities, Highways England and Planning Inspectorate.
  • Identifying links between different types of orders, ensuring concurrent action is taken where appropriate, offering advice to applicants and providing clear communication to interested parties at significant stages of the process.
  • Making arrangements for public inquiries, producing recommendations and draft decision letters following receipt of the inspector’s report, or after considering the written representations of objections.
  • Ensuring appropriate conditions apply for the authorisation/extension of temporary traffic regulation orders.
  • Drafting Orders, notices and related plans.
  • Some line management.

For further information, please see the attached Role Profile.

Person specification

About You

You will be someone who naturally enjoys working collaboratively with different business areas and likes the challenge of influencing others to achieve business outcomes. You can build rapport quickly with both internal and external stakeholders which enables you to build solid working relationships.

Excellent organisational skills are required and you will be able to manage and filter workflow as well as organise and prioritise your work to maximise productivity and achieve all deadlines. You will be highly adaptable and flexible, adjusting to the requirements of the role.

You will have good attention to detail and take pride in producing work to a high standard.

Additional Information

A minimum of 60% of your working time should be spent at your principal workplace, although requirements to attend other locations for official business, or carry out detached duty in another DfT workplace, will also count towards this level of attendance.


We’ll assess you against these behaviours during the selection process:

  • Making Effective Decisions
  • Leadership
  • Communicating and Influencing
  • Working Together
  • Managing a Quality Service

We only ask for evidence of these behaviours on your application form:

  • Making Effective Decisions

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

As part of the application process, you will be asked to provide a CV, Personal Statement and evidence of 1 behaviour. Further details around what this will entail are listed on the application form.

For your Personal Statement, please provide detailed evidence of the following:

  • Strong inter-personal skills with experience of building good working relationships across teams including with senior managers.
  • Experience of organising work both methodically and at pace, diligently forward planning and tracking ongoing tasking.
  • Experience of managing several conflicting priorities to meet a tight deadline, including working flexibly and proactively.
  • Experience of using and a confident user of Microsoft Office suite.

For your behaviour examples please provide evidence of when you have demonstrated the following behaviours:

  • Making Effective Decisions

Your Personal Statement will be limited to 750 words. Each behaviour example will be limited to 250 words.

Should a large number of applications be received, an initial sift may be conducted using the lead behaviour which is Making Effective Decisions. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to interview.

The sift is due to take place from Thursday 3rd June 2024.

Interviews are likely to be held from 17th June 2024.

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.

The selection process will be designed specifically for the role. As a result, your assessment will include:

  • An Interview.

This interview could be conducted face to face at one of our offices. Further details will be provided to you should you be selected for interview.

You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.

The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

For further information on Success Profiles visit our Careers website.

Reasonable Adjustments

As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.

If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs.

Document Accessibility

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.

This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you cannot access the information on our website for any reason, please email for assistance.

Further Information

For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.

Pre-employment Checking

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

More Information

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