Business Support Team Leader 33 views

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Job summary

At the Driver and Vehicle Licensing Agency (DVLA), we encourage applications from everyone, particularly groups currently underrepresented in our workforce. We pride ourselves on the positive impact diversity has and promote inclusivity and equality of opportunity for all. Our recruitment process is anonymised, which means that your name, date of birth and other personal details will not be seen by the sift panel.  

Do you have great attention to detail?

Are you an effective communicator and enjoy working collaboratively with colleagues?

Have you got a passion for providing high quality customer service?

If so, we’d love to hear from you!

Job description

As the Business Support Team Leader, you will work closely in a small, dynamic team managing and providing effective business support to the operational casework teams in accordance with an internal service level agreement.

You will be responsible for effectively managing, training, coaching, and driving a team, taking responsibility and accountability for performance outcomes. You will have the opportunity to work with a variety of stakeholders and as part of a wider/remote working team.

You will need to be a driven individual who thrives working within a fast-paced operational environment, providing and maintaining an excellent customer service. You will have strong attention to detail and a flair for analysing information.

Responsibilities

Your responsibilities will include but will not be limited to:  

  • Producing accuracy reports and undertaking accuracy reviews.
  • Developing and maintaining working relationships with customers and stakeholders.
  • Liaising with relevant parties within own and other business areas to ensure that the impacts of change/improvements are co-ordinated, communicated and understood.
  • Supporting contract delivery by monitoring volumes and analysing queries raised by customers.
  • Identifying, evaluating and monitoring systems/quality/issues/risks and advising managers/suppliers and stakeholders so that issues can be resolved in a timely manner .

For further information about the role please see the attached role profile.

Additional Information

Applications will be accepted from full time/part time/job sharers. Full time roles at DVLA consist of 37 hours per week. Part time and/or flexible working may also be available subject to the needs of the business. If you have a flexible or part time working requirement, you should contact the vacancy holder in advance of making an application to avoid possible disappointment later in the process should your desired working arrangements not be compatible with the requirements of the role. To contact the vacancy holder, please use the job contact details listed under ‘Contact point for applicants’.

This role will require you to work on-site at one of our designated offices.

Occasional UK travel may be involved with this role, this will occur as and when required but you will be provided with full notice in advance. Some overnight stays may be included. 

Person specification

You will bring a positive, and pragmatic attitude to leading your team and achieving outcomes. You will take personal responsibility for your team’s performance and their development, motivating, coaching and providing feedback to help them achieve their best.

You will have good communication skills both verbally and in writing, with the ability to adapt your delivery to suit a wide variety of audiences both internally and externally.

You will be someone who loves to work in collaboration with others. You can focus on achieving your own objectives but also love supporting others to do the same. You are a confident person who enjoys building solid working relationships at all levels.

You will be pro-active, with a keen willingness to learn. A good team player, with the ability to work on your own initiative and under pressure.

We strive to ensure that DVLA is a great place to work where everybody can be their true self, be treated with dignity and respect, and according to their individual needs. We have a number of staff network groups run by staff to support their colleagues.

More Information

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