Business Support Hub Adviser 8 views

Business Support Hub Adviser

Manchester (Salford Quays)

Permanent

Full Time (37.5 hours)

Salary range from £18,400

About the job area:

We’re a team that’s passionate about leading the healthcare insurance market and improving wellbeing for all.

We take immense pride in our work, working together with determination and focus, delivering care that our 2.2 million customers can count on, from experts they trust.

Role overview:

You will work with key individuals including Intermediaries and Group Secretaries to review security access and ensure the data is accurate and up to date and will promote the Bupa Connect site and increase usage via online presentation or face to face interactions.

We aim for first contact resolution and being there for our customers when they need us.

You will handle enquiries regarding the ongoing maintenance of schemes. Queries will be through telephone conversations, emails or on WebChat.

You will fully investigate and resolve all queries and complaints.  If resolution is not possible, you will obtain further information and respond to the Customer.

You will ensure that all requests are acted upon in a timely and accurate manner and all interactions related to any case are promptly and accurately recorded on appropriate systems.

What you’ll do:

You will be confident and professional in making and receiving telephone calls and communicating effectively by email. Ideally you’ll have experience of using WebChat.

You will set up new users with Connect access and also answer queries on the system, including invoicing and p11D reporting.

You’ll be liaising with internal stakeholders and IS to ensure business priorities are factored into to the development cycle and to support with UAT testing of any releases.

You will also log and maintain any defects, raise incidents as required and communicate system enhancements to intermediaries.

You will work collaboratively with your colleagues and take ownership of your own development.

You’ll also be required to identify potential opportunities and direct them to appropriate Account Managers whilst ensuring the integrity of data and ensure our and intermediary records are kept up to date.

What you’ll bring:

Excellent communication skills – both verbal and written – are a must.

You’ll also need good problem-solving skills, a keen eye for detail and the ability to analyse evidence objectively.

You’ll manage your own workload, so you’ll need to be organised and able to prioritise your cases.

The job holder is expected in most instances to make decisions based on the information gathered, within the guidelines/protocols set, but if this is not possible, he/she is responsible for providing a full case history to the Team Manager if the query has to be escalated.

Benefits

Our benefits are driven by what matters to our people. We believe all our colleagues should be rewarded for their efforts. We offer a range of benefits to support both your physical and mental wellbeing such as:

•            25 days holiday, increasing through length of service, with option to buy or sell

•            Bupa medical insurance as a benefit in kind

•            An enhanced pension plan, life insurance and income protection

•            Annual performance-based bonus

•            Various family friendly benefits

At Bupa we adhere to a structured framework when awarding any changes to salary. We believe this creates a fair and consistent approach for all colleagues looking to grow or change role. For more guidance please review the Uk Pay Policy on OurBupa.

Please be aware that if you’re successful in securing this role there may be changes to your notice period and other terms and conditions, your recruiter will be able to advise what this means for you during your application.

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed based on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive

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