Business Account Manager 75 views

459629 Business Account Manager

Driver and Vehicle Standards Agency

Apply before 11:55 pm on Monday 25th May 2026

📍 Location: Abergavenny, Aberystwyth, Bangor (Gwynedd), Barry, Brecon, Bridgend, Cardigan, Carmarthen, Hereford, Llanelli, Llantrisant, Merthyr Tydfil, Monmouth, Newport (Gwent), Pembroke Dock, Rhyl, Swansea, Wrexham (This role is suitable for hybrid working)

💷 Salary: £35,663 – A Civil Service Pension with an employer contribution of 28.97%

🕘️ Contract Type: Permanent – Flexible working, Full-time, Job share, Part-time

🏆️ Available Positions: 1

The Driver Services Directorate at the Driver and Vehicle Standards Agency (DVSA) delivers essential driver services that support road safety across Great Britain. Our teams provide high‑volume, customer‑focused services, underpinned by strong leadership, effective resource management, and continuous improvement.

This role is key to developing and managing relationships with a network of vocational and motorcycle driving test business customers.

As a Business Account Manager, you will develop and manage relationships with a network of vocational (large goods and public service vehicles) and, motorcycle driving test business customers to ensure DVSA’s testing provision meets market demand and is commercially viable. You will use management information to improve customer service, business efficiency and road safety outcomes for the agency and its customers. You will work with customers to understand their aspirations, growth models and resource requirements.

Top Responsibilities

• Gain an in-depth knowledge of the supply and demand needs of the customer.
• Provide an overarching view of current and future testing capacity/ provision for the agreed area of service providers.
• Analyse and provide data and information to managers, to enable a holistic view of testing service delivery to inform strategic decision making and measurement of achievement against KPIs.
• Enable testing services to be delivered in the most effective way, balancing cost, quality, and customer demands.
• Support DVSA’s standards, compliance, safety, and security commitments through adherence to and championing of policy, procedures and development requirements.
• Work collaboratively with colleagues across DVSA to activate new customers and ensure a positive start up experience for them.

Benefits

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
• 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
• Access to the staff discount portal.
• Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.

About You

To be successful in this role you will need to have the following experience:

• Proven experience in managing positive customer business relationships as a relationship manager, or other similar role
• Strong organisational skills
  Customer-orientated approach with an aptitude for fostering positive relationships
• Problem-solving aptitude with experience of negotiating and providing solutions based on customer needs
• Able to analyse data and see trends

Essential licences

• A full UK driving license

You will be required to provide evidence that you hold any essential qualifications/licenses at some point during the recruitment process. If you cannot provide evidence, your application will be withdrawn.

How to Apply

👉 Read the full description and apply here: https://bit.ly/3PATv9K

This vacancy closes at 23:55 on Monday 25^th May 2026