Assistant Head Soft FM Contract Management 19 views

Building a strong Commercial Function in Government, and with it the right commercial capability, is at the heart of a far-reaching programme of Civil Service reform.

We are building a cadre of commercial talent in all Government departments; people who can manage our commercial portfolios, who can lead our most complex and novel programmes and projects, people who have the gravitas and depth of experience to work alongside our policy and operational leaders to develop innovative commercial arrangements, whether through joint ventures, outsourcing or best-in-class contracts.

The Government Commercial Organisation is an employer which is truly committed to creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and are able to perform to their potential. We understand the importance of diversity and inclusion and strive for a workplace that reflects the communities which we serve. We especially welcome applications from underrepresented groups including Black, Asian and Minority Ethnic candidates, candidates with a disability and candidates with gender-diverse identities. Appointments will be made on merit on the basis of fair and open competition.

We have already made significant progress through the establishment of the Government Commercial Organisation (GCO), our single employer of senior commercial talent across government. This role will sit within the GCO, but based in our MOD commercial team delivering departmental objectives.

Job description

You will be responsible for the management of key suppliers and contract(s) ensuring that contractual obligations are met whilst maintaining DIO’s successful and collaborative relationship with its suppliers.

You will be a key participant in the project to develop DIO’s future Soft FM contracts bringing your contract management expertise to the wider project team.

This is a fast-moving environment bringing both challenge and job satisfaction.

Why is this role great?

The Soft FM Commercial team manages contracts that include services well beyond traditional soft FM. Our team secure vital support to ongoing military activities including Military Assistance to the Civilian Authorities in response to crises such as COVID-19. We support Military Assistance to the highest profile international events including COP(26), G7 and State visits. You will work closely with the wider DIO and military team evolving our services to support the modern day needs of service personnel. No day will be quite the same as you deliver services well beyond routine soft FM.


    • Effective Contract Management of multiple large Soft FM contracts across several UK regions;
    • Building and maintaining strategic supplier relationships with DIO Soft FM Contractor(s);
    • Management of continuous change in response to an ever-changing military need;
    • Supporting the commercial team managing the replacement programme of Defence Soft FM contracts due to come into service from 2024. This will include leading on the transition from the current Hestia contracts to the new DSFM and taking ownership of the requirement as the procurement progresses;
    • Leading and developing a team of commercial professionals located across the regions;
    • Working as an integral part of the wider DIO and Customer team in delivering the Soft FM Customer Infrastructure Development Programme including procuring new or changed services as required;
    • Ensuring delivery of the contracted services, holding the Contracting parties accountable for service delivery;
    • Maintain effective and positive relationships with suppliers, customers and delivery colleagues;
    • Act as a commercial subject matter expert in all aspects of commercial in support of your region(s), team, customers and programme.

Relevant skills / experience needed

    • Must be willing to work towards MCIPs level 6 and obtain within 1 year;
    • Excellent Contract and Relationship management skills and relevant experience;
    • Excellent Commercial experience managing large long-term service contracts;
    • Soft FM Commercial experience;
    • Commercial Leadership and ability to integrate effectively in a cross functional Contract Management team.

Technical skills

We’ll assess you against these technical skills during the selection process:

  • Decisive: ability to identify areas for improvement and drive change;
  • Commercial Focus: must be able to deliver at pace within a complex stakeholder environment;
  • Builds Relationships: the ability to build and improve relationships with key internal and external stakeholders. Experience managing commercial or partner relations with significant spend;
  • Coaching Manager: strong leadership ability which has developed high performing teams; ability to manage teams through transformational and improvement programmes;
  • Strategy and Policy Development: creative input to Procurement Strategies and develop commercial strategy and associated contracting strategy.

More Information

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