Area Operations Manager – Central London 20 views

We are recruiting for a Area Operations Manager for our high profile London Central Area where you will be leading 16 hotels. The ideal candidate will have multi-site management experience, preferably in a leisure or retail background, and be able to demonstrate your ability to influence and manage remotely.

Travelodge is a fast expanding, value hotel chain with a heritage of over 30 years. We now have over 600 hotels across the UK, Spain and Ireland.

We’re actively building diverse teams and welcome applications from everyone. But simply having a diverse workforce is not enough. We aim to build an inclusive workplace, where everyone can contribute their best work and develop to their full potential. We celebrate our differences, and recognise the importance of teams reflecting the communities they serve. We also want our leaders to be a reflection of their teams, as we know there’s nothing better than seeing someone like yourself in a senior role to give you the ambition to progress. And to make sure this role is truly open to everyone, we’d love to explore how we can make this role work for someone who may want part-time hours as part of a job share.

As an Area Operations Manager you will lead, coach and inspire a team to drive exceptional customer experience and business results. You will support and motivate your Hotel Managers to deliver brand standards to support our vision to deliver affordable travel for everyone. You will drive a best in class mentality, keeping customers and colleagues at the centre of all business decisions. You’ll work with your colleagues across the business to ensure your hotels are well maintained and compliant, and will drive the Food & Beverage experience within your hotels. And of course you’ll coach and develop your team to ensure a robust succession plan.

At Travelodge, we believe that behaviours are just as important as the activities you carry out. The ones we look for in every colleague are Care about People, Attention to Detail and Drive for Results.

To succeed as an Area Operations Manager, you will be a strong leader and team motivator, be committed to supporting their wellbeing and development, and be passionate about customer experience. You are likely to have managed teams across a multi-site environment in Retail, Hospitality or other Leisure industries, but candidates from other industries are welcome too. We are looking for someone with real passion and energy for delivering high standards to meet our brand aspirations .

In addition, we are looking for someone who can demonstrate:

  • A genuine passion and enthusiasm for customer service with the ability to role model
  • Outstanding leadership qualities and be able to inspire and motivate.
  • Balance driving for results with the ability to coach and mentor your Hotel Managers
  • Demonstrate high levels of energy, drive and resilience, with the ability to thrive in a fast paced, dynamic environment
  • Great communication skills with the ability to engage with people at all levels
  • Have the ability to drive a best in class ethos whilst at the same time identify best practice and sharing accordingly
  • Possess an uncompromising drive for standards and service whilst always exceeding customer expectations

Studies have shown that women and people from ethnic minority backgrounds are less likely to apply for roles when they don’t meet every single requirement listed. We hope we’ve made these generic enough to appeal to everyone but if you’re not sure if you’ve got exactly what we need, please apply anyway so we can review your application – you may well be just the person we’re looking for!

From time to time there will be circumstances where an individual is appointed to a role who may not fully meet the criteria as set out above/in the individual job description. Where this does happen it will be due to a specific business need. Any and all decisions by the hiring manager are taken in conjunction with the appropriate advice from the People Team.

  • Car allowance or company car (BMW 3 Series or Similar)
  • Ability to earn a lucrative annual bonus
  • Life insurance
  • 6% pension
  • 50% discount on rooms, food and drinks at any Travelodge
  • Access to ‘Friends and Family’ website with many rooms at £14.99
  • £50 E-voucher on each work anniversary
  • 25 days holiday (pro rata) plus an extra day with each year’s tenure (to a maximum of 30 days) + bank holidays
  • Multiple high street retail and mobile provider discounts

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