Administrative Assistant 19 views

📍 Location: Swansea

💷 Salary: £24,548 – A Civil Service Pension with an employer contribution of 28.97%

🕒 Contract Type: Fixed term 6 months – Flexible working, Full-time, Job share, Part-time

This is an exciting opportunity to provide efficient and effective support that helps deliver the key priorities of the Operations and Customer Services Directorate (OCSD). In this role, you will play an important part in helping the organisation meet Service Level Agreements, Secretary of State requirements and agency targets while delivering a high-quality service to customers. You will work in a people-focused environment that champions recognition, involvement, development and support for all, while working in line with Civil Service values.

Key Responsibilities include, but are not limited to:

• Work collaboratively to open, assess, deliver, validate, process and input or scan applications, perform general administration and casework activities, escalating issues when required.
• Offer help and advice to customers, stakeholders and colleagues in a timely and professional manner using various communication channels.
• Support public safety and enforcement by capturing all data accurately and efficiently minimising any potential risks against criminal activities.

Benefits

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
• 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
• Access to the staff discount portal.
• Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
• Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
• Flexible working options where we encourage a great work-life balance.

About you

We are looking for someone who:

• Has strong attention to detail and accuracy, processing applications carefully and capturing data correctly.
• Communicates in a customer-focused way, providing clear and professional support to customers, stakeholders, and colleagues.
• Is well organised and works effectively in a team, managing workloads, meeting targets, and collaborating with others.

No specific experience or qualifications are required as full training will be provided.

📅 Apply before 11:55 pm on Wednesday 8th April 2026