Admin & Clerical Asst Womens Outpatients – Internal Only NHS AfC: Band 2 12 views

Job overview

We are looking for an enthusiastic and motivated person to join our admin and clerical team within the Women’s Outpatient department

You will be able to:

• Work as an effective team member
• To support staff in the delivery of patient focused care
• Demonstrate effective communication skills
• Be committed to personal development


Main duties of the job

  • Communicate and liaise with the clinic team, other departments and other Trusts re patient episodes
  • To make and receive telephone calls/fax messages relevant to patient care, relaying information to/from the appropriate member of staff to/from the caller
  • Arrange for patient medical records, diagnostic reports and any x-rays to be available upon patient arrival
  • file all documentation and diagnostic reports accurately
  • To arrange out-patient appointments and transport bookings as required
  • To input data to computerised systems, as required
  • Organise, sort, distribute and redirect mail, as appropriate
  • Arrange documentation duplication, type notices, laminate and distribute, as required
  • On-line ordering of stock items
  • Maintain adequate stationery stock levels
  • Provide clerical support to the manager as required
  • Educating new ward staff members of multi-disciplinary team, work placement students in all aspects of ward administration


Working for our organisation

We operate from three main hospitals – Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community health care premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.

FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.

WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.

All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.


Detailed job description and main responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website

Person specification

Education and qualifications

Essential criteria
  • Good standard of General Education
  • Basic numeracy and literacy
  • Keyboard skills
Desirable criteria
  • RSA Typing Level 2/3 or equivalent
  • NVQ level 2 in office administration or equivalent experience
  • European Computer Driving Licence or equivalent


Essential criteria
  • Essential
  • Expertise acquired through experience of Patient Record Systems and / or other administration systems(2)
  • Experience of dealing with the public
  • Experience of working as an individual / part of a team without supervision
  • Ability to communicate effectively with teams / individuals within and outside the organisation
Desirable criteria
  • Familiarity of Medical Terminology
  • Previous NHS experience

Skills, ability and knowledge

Essential criteria
  • IT skills at good level. Word processing, databases, email, internet searching
  • Good communication skills with sensitivity to the needs of patients, particularly where there maybe barriers to understanding e.g. learning difficulties, deafness and language barriers
  • Demonstrate tact and diplomacy skills when dealing with sensitive issues e.g. bereaved relatives and abusive patients
  • Ability to think quickly, assess situations and make decisions/prioritise workload upon that information
  • Willingness to learn new skills / attend training etc
  • Awareness of the NHS structure and current issues

More Information

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