ADI Enforcement Manager 52 views

Our ADI (Approved Driving Instructors) Enforcement Manager will lead and provide line management support to a widely dispersed team of ADI Enforcement Examiners. The primary role of these staff is to assess the ongoing Standard of persons who are authorised by DVSA (Driver and Vehicle Standards Agency) as Approved Driving Instructors as well as ensuring standards of instruction, assessment and procedures delivered to the public is at a satisfactory level and will not compromise the road safety of individuals or the wider public.

The role covers the management of a wide range of duties including ADI Part 2/3 tests, Standards Checks, ORDIT, Fleet inspections/accreditations and future enforcement duties, activities at DVSA operated sites and third-party premises across a wide geographic network. Regular quality control supervision of ADI examiners will ensure a uniform and consistent standard of assessments are delivered by your team.

The post holder will role model the required culture of engagement, inclusion and motivation amongst the team as well as with key stakeholders e.g., ADI association meetings. They will develop their team’s potential and guide their activities to ensure delivery of high quality, efficient and effective services that meet customer’s needs and delivers the achievement of Business Plan targets, ensuring value for money and consistency of service at all times. They will lead and implement change within their teams and ensure concerns from customers and stakeholders are dealt with at the appropriate level to DVSA expectations.

The post holder will deliver other enforcement activities such as ORDIT, Fleet examiner duties dictated by business needs, ensuring delivery of high quality, efficient and effective services which will contribute to the success of the Enforcement Directorate.

Responsibilities include but are not limited to: 

• Demonstrate leadership and provide line management, development, motivation and technical support to a widely dispersed team of Enforcement ADI examiners, to ensure delivery of objectives
• Coach and manage the performance of the all-team members ensuring they are trained, fully aware of required target/standards and kept informed of any changes
• Ensure that recognised control procedures and practices are maintained throughout the Enforcement ADI examiners duties through regular quality monitoring.
• Monitor team’s Health & Safety in line with DVSA policies
• Conduct all ADI qualifying tests, Standards Checks, ORDIT, Fleet inspections and category B driving tests; maintain skill levels as and when required by practical and supervision delivery
• Deal with customer complaints and queries escalated by your team. Resolve as many as possible before escalating them using complaint procedure best practice
• Manage change through continuous improvement to meet the needs of the business and lead the implementation of organisational priorities by providing clear direction to own team
• Collaborate with other enforcement managers to enhance service delivery and the achievement of plans and standards

About you

We are looking for someone who is authorised by the Secretary of State to conduct the official driving test (category B examiner warrant card holder).

You must have a proven in-depth knowledge and understanding of driver training, testing processes and the wider aspects of road safety across all ADI categories. You must have conducted ADI part 2/3 tests, Standards Checks and Final attempt Standards checks regularly within the last six months and must be able to demonstrate up to date knowledge and procedures.

We are looking for a people leader who has experience of managing a remote team. Someone with proven ability for delivering feedback, has coaching skills and can provide development to meet deficiencies and improve performance.

You must also have proven skills in carrying out effective quality management and monitoring functions.

It is essential that you have experience of meeting targets and objectives within timescales, cost and quality. Along with data analysis skills; you must be able to interpret data and information to make sound decisions.

The successful candidate will have experience of handling and resolving customer complaints. They must be able to ensure this is done in line with agency standards.

You must have a flexible attitude towards work and excellent planning and organisation skills.

As well as previous experience of presenting to groups both internal, external and dealing with the Trade/Media.