Team Leader Customer Operations

Credit Team Leader – London

This role is hybrid working with 40% based in our Farringdon office and the rest of the time working from home.

Driving positive energy.

We’re E.ON Next, the newest face of the E.ON group. We’re all about building sustainable futures and empowering our customer to understand their energy. Our customers are our priority – we’ve done away with departments – we’re there to answer any questions our customers have. We provide exceptional service and empower our Nexties to grow, at E.ON Next you drive your own development.

Working as a Team Leader in customer operations, you’ll be at the heart of leading and inspiring our Nexties to create unforgettable customer experiences. Your team won’t just be part of the customers’ experience, they’ll make it, and take full responsibility for what lands their way by delivering end to end customer service. You’ll also be part of a community of team leaders through which you can share and learn together.

Want to hear more?

As a Team Leader in our Credit Operations family, you’ll be part of our customer operations team and have the most rewarding job – leading and inspiring a team of amazing Credit Specialists to support our customers who have complex problems. You’ll see change as a good thing and embrace it, and you’re passionate about helping others do the same.

As a team leader in E.ON Next you will ‘unlearn’ the unnecessary and bureaucratic processes and instead, build a culture of trust where we have adult relationships and an incredibly strong commitment to your own and your colleagues development through frequent (constructive) feedback and constant coaching.

You will utilise your leadership experience to manage a variety of complex problems, such as owning your own debt portfolio and work with your team to provide efficient solutions – this can mean having difficult conversations with our customers about so you’ll need to ensure your team has the right support when dealing with complex escalations.

As a Team Leader you’ll build a happy, culturally-aligned, high-performing team which consistently delivers fantastic results day-in, day-out and be accountable for day-day operation of your team, from prioritisation of work, scheduling and monitoring. You’ll take a proactive approach to developing and supporting your team and be part of growing and developing E.ON Next. At E.ON Next we learn every day and we’ll expect you to be Identifying opportunities for improvement – this could be anything from team organisation or quick technology wins – any way that you think would improve the team’s performance and customer experience.

Are we a match?

We know what’s important to us at E.ON Next, we’re on the hunt for great people to lead our amazing Nexties and breathe our culture. Here’s what we’re looking for;

  • Leadership – experience of directly leading a team within a contact centre environment. We’re looking for new Team Leaders with experience of effectively leading teams and with potential to grow

  • Inspiring – Motivated by leading and developing people, even when times get tough. Striving to creative an environment where everyone in your team gives their best

  • Culture – able to build an amazing, high-performance culture. As a ‘microbusiness’, you and your team will do your own forecasting and planning so you can always deliver a consistently great service

  • Passionate and vibrant- genuinely excited to help customers, drawing energy from having problems to solve – the more complex the better

  • Calm and resilient – challenging work is what keeps you creative and motivated. You always challenge the norm to deliver a great customer experience

  • Open – you build an inclusive culture where you and everyone around you can be themselves, all day, every day (bringing a team together and getting the best out of people)

  • Curious and Development – you build a strong development culture where you and your team are always looking to develop yourselves. You encourage your team to get curious, learn all the time, and explore new ways of doing things.

  • Development and growth – You’re a great self-reflector and have examples of where this has highlighted something that could be better and what you’ve done to change this (Personal development)

  • You’re comfortable to take accountability and make your own decisions. Fear of failing doesn’t hold you back and instead it drives you forward.

What you’ll receive from us 0

  • Salary – £35,790 (£32,240 and £3550 London allowance)

  • 26 days holiday plus bank holidays AND a guarantee of your birthday off

  • Access to a variety of flexible benefits such as buying extra holidays, discounts on days out, meals and retail vouchers plus many more

  • Work life balance – we work Monday-Friday 9AM-5PM to service our customers and make sure they have an unforgettable experience.

  • Weekly socials where we get together as a family to wind down

  • Trust – you’re responsible for your customer experiences and your own development

  • No micromanagement – you and your team will decide how you manage your time

Job Information

Job Reference: JR100385_1659707099
Salary: Negotiable
Salary From: £
Salary To: £
Job Industries: Oil and Gas
Job Locations: London
Job Types: Permanent
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