Team Leader Credit

Credit Team Leader – London

Working in Customer Operations, you’ll be at the heart of everything we do – helping our customers and leading our people. You won’t just be part of the customers’ experience, you’ll make it, and take full responsibility for what lands your way by delivering end to end customer service.

Are you passionate about customer service and delivering the ultimate customer experience? Do you drive change? Have you ever wanted to work in an environment where you’re trusted to make the decisions? If this sounds like you then we want to know!

We’re E.ON Next, the newest face of the E.ON group. We’re all about building sustainable futures and empowering our customer to understand their energy. Our customers are our priority – we’ve done away with departments that deal with a specific task and instead we’re there to answer any questions our customers have. We provide exceptional service and empower our Nexties to grow, at E.ON Next you drive your own development.

Want to hear more?

As a Team Leader in our Credit Operations family, you’ll be part of our customer operations team and have the most rewarding job – you will lead a team of Credit Specialist working with our customers who have complex problems and wowing them with your service. You’ll own the customer experience end to end and always deliver an amazing service, taking full responsibility for your customer’s journey.

You’ll deal with a variety of complex problems, such as owning your own debt portfolio and deciding with the team new strategies which will lead in reducing bad debt – this can mean having difficult conversations with our customers about their debt so you’ll need to be resilient, passionate about making positive changes and love providing amazing service for our customers.

You’ll be thinking on your feet and using your initiative to make decisions. We work fast-paced and we face challenges together. At E.ON Next we learn every day and we’ll expect you to come up with solutions so we’re always getting better.

The majority of your time will be working a hybrid working 40% office based and the rest of the time working from home.

  • Support and develop your remote team of 8 – 12 Credit Specialists – enabling them to be their best and training new team members – be part of growing your own team.

  • Be accountable for day-day operation of your team, from prioritisation of work, scheduling and monitoring.

  • Identifying opportunities for improvement – this could be anything from team organisation or quick technology wins – any way that you think would improve the team’s performance and customer experienced

As a team leader in E.ON Next you’ll :

  • Build a happy, culturally-aligned, high-performing team which consistently delivers fantastic results day-in, day-out.

  • Be accountable for the day-day leadership of your team, from prioritisation of work, scheduling and monitoring, ensuring your team have the right support and dealing with complex escalations.

  • Identify opportunities for improvement – this could be anything from team organisation or quick technology wins – any way that you think would improve the team’s performance and customer experience.

  • Work with the technology team to scope and refine future system enhancements to deliver better functionality to customers or improve credit performance

  • See change as a good thing and embrace it, and you’re passionate about helping others do the same.

  • You’re resilient and won’t shy away from trying new things and you’ll pick yourself up when things don’t go to plan

  • ‘Unlearn’ the unnecessary and bureaucratic processes and instead, build a culture of trust where we have adult relationships and an incredibly strong commitment to your own and your colleagues development through frequent (constructive) feedback and constant coaching.

  • You’re absolutely committed to your personal development and have a ‘growth’ mindset. You’ll regularly ‘hold the mirror up’ to reflect on how you’re doing and always seek feedback so you know what your great at and what could be better.

Are we a match?

We know what’s important to us at E.ON Next, we’re looking for great people to join our team and create the right culture to be the best at energy. You could be just what we’re looking for if these sound like you. These are the key skills we are looking for at E.ON Next;

  • Leadership – experience of directly leading a team within a contact centre environment

  • Inspiring – Motivated by leading and developing people, even when times get tough. Striving to creative an environment where everyone in your team gives their best

  • Culture – able to build an amazing, high-performance culture. As a ‘microbusiness’, you and your team will do your own forecasting and planning so you can always deliver a consistently great service

  • Passionate and vibrant- genuinely excited to help customers, drawing energy from having problems to solve – the more complex the better

  • Calm and resilient – challenging work is what keeps you creative and motivated. You always challenge the norm to deliver a great customer experience

  • Open – you build an inclusive culture where you and everyone around you can be themselves, all day, every day (bringing a team together and getting the best out of people)

  • Curious and Development – you build a strong development culture where you and your team are always looking to develop yourselves. You encourage your team to get curious, learn all the time, and explore new ways of doing things.

  • Development and growth – You’re a great self-reflector and have examples of where this has highlighted something that could be better and what you’ve done to change this (Personal development)

What you’ll receive from us

  • 26 days holiday plus bank holidays AND a guarantee of your birthday off

  • Access to a variety of flexible benefits such as buying extra holidays, discounts on days out, meals and retail vouchers plus many more

  • Work life balance – we work Monday-Friday 9AM-5PM to service our customers and make sure they have an unforgettable experience.

  • Weekly socials where we get together as a family to wind down

  • No micromanagement – you and your team will decide how you manage your time

  • You’ll need relevant experience
  • It’s a permanent, full time role

  • Salary – £32,240 plus additional London allowance dependant on eligibility?

Job Information

Job Reference: JR100385_1652443632
Salary: £31000 - £33000 per annum
Salary From: £31000
Salary To: £33000
Job Industries: Oil and Gas
Job Locations: City of London, London
Job Types: Permanent
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