Service Desk Analyst

At E.ON Next we’re looking for the most ambitious, talented and creative people out there to join our brand new, fresh, start-up business. This isn’t energy as you know it. This is new, exciting and waiting for stars like you to shape it. Do you love delivering for customers? Are you full of energy, ideas and passion?

We’re looking for an enthusiastic and resourceful Service Desk Analyst to support our cloud-based workplace (G-Workplaces), SaaS applications, and SMART Metering incidents.

We use Google Workplaces as our cloud infrastructure to manage user access, email, storage and devices across our environment. All our software solutions are SaaS / Web based and we work in a reactive and agile manner.

We have a light touch service for our user base, but we will still receive end user incident tickets, service requests and just general advice which is logged using Service Desk + which is our end user support portal. We also receive tickets for other shared service providers from E.ON Core and partners that also need to be managed and distributed.

We’re very proud of our current tech stack. We are at the leading edge of technology and with the help and guidance of our Service Desk Analyst, we want to keep it that way.

If this sounds like you, then we want to hear from you!

A taste of what you’ll be doing.

  • Provide 1st Line Support to our colleagues for technical issues

  • Ticket dispatching between Tech teams and 3rd parties

  • Ticket escalations

  • Complete service requests

  • Reporting on incidents and service requests

  • Asset Management

  • Leasing with existing software vendor and service providers

  • Updating a Knowledge base

  • Provide general advice over our collaboration tools (Slack)

Are you the person for the job?

We know what’s important to us at E.ON Next, we’re looking for the brightest and best to join our awesome Technology team and create the right culture to be the best.

We understand that these lists can sometimes be a bit intimidating and we don’t mean it to be like that. If you get what we’re on about here, send us your CV. We would rather chat through your experience than put you off because you don’t tick every one of these boxes.

  • 3 Years or more experience in enterprise end user IT support

  • Knowledge of E.ON SMART Metering

  • Excellent communication skills

  • Experience with hardware troubleshooting

  • Experience with User account management

  • Experience with Email systems

  • Experience with Operating systems – Windows, ChromeOS, MacOS

  • Experience with Mobile Operating systems – Android, iOS

  • Experience with Google Workspace apps (Sheets, Docs, Forms, Slides)

Plus, experience in the following would be a bonus:

  • Service Desk + knowledge

  • JavaScript

  • HTML

  • Process documentation and modelling

  • Rollout Project experience

  • Problem-solving

  • Strong communication and interpersonal skills

  • Familiarity with API’s

What else do I need to know?

  • We’ll have regular team socials and a corporate Deliveroo account for when the need arises

  • Competitive salary

  • Optional 24/7 cover & additional hours / pay available to successful candidates

  • 26 days holiday plus bank holidays – this includes a guarantee of for your birthday off if you want it

  • A generous pension scheme

  • The chance to choose from our Flexible Benefits range

  • Location: Nottingham with travel to our other sites when required

  • Closing date – Tuesday 29th March 2022

We’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.

We realise the best people bring their energy at different times, so we’re happy to talk flexible working. We offer a range of flexible working options, including full time, part time, job share, remote working and variable start and finishing times.

Due to the current situation with Covid-19, we will require flexibility for you to work both at home and on site, any equipment needed for you to complete your role will be provided and we will be here to support you throughout this.

Job Information

Job Reference: JR100348_1647352651
Salary: Negotiable
Salary From: £
Salary To: £
Job Industries: IT
Job Locations: Nottingham, Nottinghamshire
Job Types: Permanent
Job Skills: E.ON
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