Conversion / Sales Administration Officer
As an senior conversion officer you will be QA Higher Education’s first point of contact with prospective learners for Degree Apprenticeships, guiding and advising them through the application process. We strive for customer excellence in everything we do, so this individual should be highly engaging, organised and have excellent customer service skills and behaviours.
-Support wider sales teams in facilitating successful degree apprenticeship placements
-Maintaining daily delivery KPI’s (KPI’s include regular conversion calls with the candidates, regular reporting to the account managers, maintaining frequent contact with admissions and compliance teams to ensure smooth conversion)
-Upload and maintain accurate and up to date data on relevant platforms
-Engage with offer holders through multiple communication channels; actively guide applicants through the entire application cycle; consult students on how to meet outstanding conditions, i.e. outstanding docs, interviews,
-Run and maintain weekly/monthly Management Information pipeline reports
-Ensuring regular contact to maintain learner commitment
-Strong service orientation and communication skills that put applicants at ease and improve their application process experience
-Track record of success in sales or time sensitive admin environments, desirably in apprenticeships market
-Knowledge of business requirements, processes and methodologies
-Knowledge of the structure of Higher Education in the UK
-Knowledge of students’ needs and decision making processes, when it comes to choosing a place to study
A little more about QA:
QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting edge skills solutions to UK organisations.