Recruitment Officer Home/EU
London (City) – Hybrid working
QA currently has an exciting opportunity for a Recruitment Officer to join the team in Central London. The overall purpose of the role will be to support a Senior Recruitment Officer Home/EU in exceeding sales targets, whilst providing first class customer service to our students, agents/representative and partners.
-Engage with external clients and support them with any queries
-Maintain and manage effective business pipeline ensuring daily KPI’s are delivered effectively
-Use honest and truthful promotion and advertising when recruiting for QA Higher Education and its partner institutions
-Engage with offer holders through multiple communication channels; actively guide applicants through the entire application cycle; consult students on how to meet outstanding conditions, i.e. interviews, outstanding docs, English tests
-Go the extra mile to help students to finish applications within given deadlines, i.e. provide alternative solutions, and liaise with external institutions and wider QA team
-Self-manage student pipelines within KPIs and SLAs; share critical information with the team to ensure everyone is on the same page
-Run and maintain weekly/monthly Management Information pipeline reports
-Strong service orientation and communication skills that put applicants at ease and improve their application process experience
-Structured and clear communication to colleagues within the team and to external representatives
-Confident and strong sense of direction
-Track record of success in a sales or customer service environment
A little more about QA:
QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting edge skills solutions to UK organisations.