We are seeking a strategic and technically adept Quality Assurance Lead – Digital Platforms & Customer Experience to join our growing Digital Quality Assurance team (currently 10 QAs and expanding). Reporting to Technical Operations and Quality Assurance, you will shape and deliver our end-to-end QA strategy, safeguarding customer experience across our digital platforms. This role combines leadership, technical excellence and a proactive approach to risk management in a fast paced, innovation driven environment.
Here’s a taste of what you’ll be doing:
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Leading and evolving a risk based QA strategy across all digital products
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Embedding quality gates, release standards and monitoring/observability tools
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Driving automation at scale using modern frameworks and tools
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Integrating data validation and verification into testing pipelines
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Overseeing third party vendor quality governance
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Managing, coaching and growing a high performing QA team
Are we the perfect match?
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Proven QA leadership experience in a digital-first, agile environment
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Strong test strategy, automation framework and QA architecture expertise
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Experience embedding AI-driven and data-informed testing practices
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Proficiency with tools such as Cypress, Playwright, Appium, Cucumber, Applitools, and GitLab CI
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Knowledge of monitoring, observability and telemetry driven improvements
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Ability to drive cross-platform (web and mobile) quality strategies
It would be great if you had:
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Experience in customer-facing, regulated or high-scale industries
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Familiarity with Braze, content platforms or headless CMS
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Exposure to accessibility testing and service design
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Experience with vendor SLAs and external delivery governance
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Understanding of advanced automation environments (e.g., mock servers)
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Background in data-driven quality decision-making
Here’s what else you need to know:
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Role may close earlier due to high applications.
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Competitive salary
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Location – London – E.ON Next, 47-53 Charterhouse Street, Farringdon, London, EC1M 6PB – with travel to our other sites when required.
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Excellent parental leave allowance.
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Award-Winning Workplace – We’re proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16-34-year-olds.
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Outstanding Benefits – Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities, and access to 20 flexible benefits with tax/NI savings.
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Flexible & Family-Friendly – Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024. We’re open to discussing how flexibility can work for you.
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Inclusive & Diverse – We’re the only energy company in the Inclusive Top 50 UK Employers. We’re also proud winners of Best Employer for Women and Human Company of the Year-recognising our inclusive, people-first culture.
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Support at Every Stage of Life – We’re Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone.
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Accessible & Supportive – Do you consider yourself as having a disability? As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria for the role and will make any adjustments needed during the process.
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Invested in Your Growth – From inclusive talent networks to top-tier development programmes, we’ll support your growth every step of the way.
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For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider.
