About you

Do you hold a qualification in one or more of the following: Domestic Abuse, Sexual Exploitation Mental Health, Drug and Alcohol, Advice and Guidance, Counselling, Criminal Justice System? Do you hold relevant Homelessness, Supported housing, or customer service qualification (NVQ, HNC) or at equivalent experience of working within a similar role?

Do you have experience of working respectfully with individuals offering support with complex needs i.e. Domestic Abuse, Sexual Exploitation Mental Health, Drug and Alcohol, Advice and Guidance, Counselling, Criminal Justice System? Do you have experience of working within Homeless Organisation, Supported Housing or local authority environment Housing department or a registered landlord? Do you have experience of Housing Management practice and knowledge of Housing legislation & welfare benefit legislation?

Do you have the ability to communicate effectively with a wide range of people in a professional manner and develop strong partnerships and networks to provide services externally and in-house? Do you have excellent customer service, organisational, administrative, and planning and time management skills? Do you have skills in working with and knowledge of, the issues faced by individuals with substance use, mental health, domestic abuse or a history of involvement? Do you have the ability to work independently using own initiative and as a member of a team, taking instruction as necessary?

If so, the Complex Needs Worker role may be the role for you.

About us

Changing Lives is a national charity that supports over 17,000 people each year. We are a well-respected, growing organisation dedicated to supporting the most vulnerable people across the UK.

We began as a soup run supporting people who were homeless in the North East over 45 years ago, and are proud to still have our main base and central office in the North East. Since 1970, our services have grown and developed to support people experiencing a wide range of personal challenges, including addiction and recovery programmes, employment guidance, help for people in prison or on probation, and support for people experiencing sexual exploitation or domestic abuse.

We’re looking for committed and compassionate professionals who share our enthusiasm for changing lives.

About the job        

Auckland House is an assessment centre for Women only, we offer a 6 bed accommodation to women who have a range of needs offering a bespoke support offer for up to 56 days and ensure they have the skills and resilience to move into independence. We ensure the safety and security of all residents living in Changing Lives accommodation.

Please note this post is exempt under section 7 (2) (e) and (f) of The Sex Discrimination Act 1975 and is therefore open to female applicants only. The successful applicant will be subject to an enhanced DBS check.

Apply for the job

Want to know more about this extremely exciting and rewarding opportunity? Download the full job description and application form at https://www.changing-lives.org.uk/careers/vacancies/

We are passionate about creating a diverse workforce and positively encourage applications from under-represented communities.


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