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About you

Do you hold a management related qualification/s or training? Do you hold a relevant degree or professional qualification (NVQ level 4 minimum) in a related field (e.g. Management, Health Care, Social Work, equivalent overseas qualification)?

Do you have experience of operational management and leadership, including line management, workforce development reporting and governance? Do you have experience of working as part of a management team, taking collective responsibility for meeting service or organisational objectives? Do you have experience of leading on specific areas of service or business development within a business, health, social care, or justice setting?

Do you have knowledge and understanding of management practice in relation to performance management and the delivery of high quality and responsive services? Do you have the ability to manage and understand financial, resource, and risk implications when planning and developing services? Do you have knowledge of strengths based approaches (recovery, personalisation, or desistance) and an understanding of the role of individuals and communities in supporting these?

Do you have passion for the recovery options available for people and prepared to support systemic challenge? Do you have effective time management? Do you have willingness to work in a flexible way including evening and weekend work throughout North Yorkshire?

If so, the Service Manager role may be the role for you.

About us

Changing Lives is a national charity that supports over 17,000 people each year. We are a well-respected, growing organisation dedicated to supporting the most vulnerable people across the UK.

We began as a soup run supporting people who were homeless in the North East over 45 years ago, and are proud to still have our main base and central office in the North East. Since 1970, our services have grown and developed to support people experiencing a wide range of personal challenges, including addiction and recovery programmes, employment guidance, help for people in prison or on probation, and support for people experiencing sexual exploitation or domestic abuse.

We’re looking for committed and compassionate professionals who share our enthusiasm for changing lives.

About the job

An important part of this role is to hold strategic leadership, transformation, and line management support across the Recovery and Mentoring team within North Yorkshire Horizons.

It will be important as a Service Manager that you ensure that the Service’s key functions (throughput of Service User’s in to aftercare, delivery of a recovery community across North Yorkshire, fully integrated Peer Mentors across the team and continued promotion of service across the county) are fully integrated, flexible, effective and provided to a high standard. In your role you will be supported to take a lead role in promoting, developing and integrating the Service within the local community, health and social care agendas and with key stakeholders.

As a motivational manager it will be important to develop the team to build a dynamic, creative and open space to develop a workforce with a culture of reflective practice and development.

It will be important to have a strong and open relationship with our clinical partner within the Service and to support the process so that delivery is in line with all local and national legislation and guidance.

The overall view is to embed a strengths-based, recovery-orientated, change and outcomes focused approach, based on personalisation, responsibility, co-production, community development, and partnerships. 

Apply for the job

Want to know more about this extremely exciting and rewarding opportunity? Download the full job description and application form at

We are passionate about creating a diverse workforce and positively encourage applications from under-represented communities.



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