EAP Telephone Day Counsellor

EAP Telephone Day Counsellor – BACP or UKCP Registered

Salford Quays, Manchester

£25,174 FTE


28 hours (4 days/shifts per week including weekends on rotation) with mixed shifts available covering the hours between 7am to midnight.

A bit about us

We’re a leading health insurer and healthcare provider, with care homes, health centres, dental practices and a hospital. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

We believe in quality, affordable and accessible healthcare for all. If you share our purpose of helping people live longer, healthier, happier lives, then look no further, Bupa could be the perfect match.

About the area you’ll be working in

We provide a range of phone-based services to give customers access to specialist support teams. These include our 24/7 Anytime HealthLine, Physioline and also a dedicated assistance line for our employees.

You will be based in our Salford Quays office, a purpose-built facility which has been specially designed for modern, flexible ways of working. For non-drivers, it’s easily accessible by tram from central Manchester. Please note this is an office based role – upon passing your probation you will have the option to work 1 shift per week from home with 3 days in the office (Covid permitting).

What you’ll be doing

This role is a wonderful opportunity to really make a difference to people’s lives.

You’ll deliver the Employee Assistance Programme (EAP) to Bupa clients in accordance with Bupa policies and procedures.

What’s a typical day?

  • Answering Employee Assistance Programme calls
  • Assessing client’s well-being needs, including their mental health and social support and making evidence based therapy recommendations
  • Providing advice and support
  • Provide one-off counselling support
  • Adherence to professional standards and compliance with regulatory framework

Who we’re looking for?

  • Recognised Counselling diploma qualification (Level 4 )or higher
  • BACP/UKCP registration is essential; working towards accreditation is essential – BACP Membership is not sufficient
  • Rich and varied experience of Counselling different sectors of and clients in society
  • Preferably previous experience working on a similar telephone counselling service


As a Bupa employee you’ll be entitled to some fantastic benefits which include 25 days holiday increasing to 30 days as your length of service increases, the option to buy and sell holiday, an enhanced pension plan, life assurance and income protection. You’ll join our annual bonus scheme, amount variable dependent upon your role and performance. Looking after your health is important to us and you can benefit from our health trust scheme where all our people have the option of taking our market-leading medical insurance cover, which includes mental health support and treatment, at a greatly reduced price as well as a free health assessment every 2 year. Your health and wellbeing matter to us and we provide lots of family friendly policies too. You can keep fit at our free onsite gyms (local gym discounts where no onsite gym). We will support you to get to work, offering a season ticket loan to spread the cost of an annual train/bus ticket as well as our cycle to work scheme.

Whether you’ve found your feet or are discovering a new path. Welcome to a place that celebrates you. This isn’t where you’ve been. This is where you’re going. This is what we have belief in.

Bupa is committed to making sure that every applicant is assessed solely on the basis of personal merit and qualifications, regardless of gender, sexual orientation, pregnancy or maternity, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

Job Information

Job Reference: R1064262_1599224297
Salary: Up to £25174 per annum + pro-rata + fantastic benefits
Salary From: £25174
Salary To: £25174
Job Industries: Medical and Nursing
Job Locations: Salford, Greater Manchester
Job Types: Permanent
Job Skills: BACP registered member, Counsellor, telephone
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