D365 Customer Service – Systems Manager Dynamics365
Remote + ability to travel to Southern office locations Slough, Swindon or London
In your role you will work across all Customer Service functions and be responsible for the management and ongoing development of the D365 Customer Service platform here at QA. Working with internal stakeholders to agree the platform roadmap and support the development of this through engagement with internal teams and implementation partners. From completion you be responsible for the management of the platform and act as the SME on the platform.
Management of the Microsoft Dynamics 365 Customer Service platform across the operational teams
Drive the development of the platform to ensure that it delivers best value for the business, is aligned to the needs of the users and delivers operational efficiency’s
Work with internal development teams and implementation partners to enhance the platform in line with the agreed roadmap
Point of escalation and as an SME for support and other internal teams/stakeholders
Work across the business to align BI and reporting requirements to the platform to deliver management KPI’s and dashboards
Skills & Qualification:
Extensive experience in a similar D365 Customer Service management role
Experience working with/in customer service teams with a good understanding of the benefits that software delivers for both the customer and internal teams experience
Strong technical background with excellent knowledge of customer service, CRM and reporting platforms
Good understanding of the administration of customer service platforms, preferably Dynamics 365
Experience working in a team supporting platform enhancement and continual development CD
Analytical in your approach with the ability to analyse and interpret data sets and articulate observations, conclusions and recommendations
Great at communicating with and influencing senior stakeholders
What we can give you:
Access to innovative delivery methods, and exciting course material
Chance to work with like-minded educational enthusiasts; able to share and learn delivery best practice and industry leading knowledge
Receive specialist coaching and support from your education leaders
A little more about QA:
QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education all of which deliver innovative and cutting-edge skills solutions to UK organisations.
Apply now – here’s how! Simply hit the apply button. But if you want to know more or have any questions please email tim heaney AT qa com
At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.