Do you have a passion for leading and motivating people mixed with a passion for Social Media, WhatsApp and love delivering a great digital experience for customers? At E.ON Nextwe’re looking for an Operations Manager to join our Digi Ops team.
A taste of what you’ll be doing…..
Working in Digi Ops, you’ll be shaping and leading our digital strategy, operation and team success.
As a Digi Operations Manager you’ll be responsible for enabling and encouraging delivery of excellence in every part of the digital experience for our customers. Through empowering your Team Leaders you’ll create a high performance culture of freedom and responsibility that asks for excellence and customer satisfaction and rewards with job satisfaction and recognition.
You’ll support and empower your leaders to embed skills and mentoring to have autonomy over decisions, prioritisation of work and the ability to implement cutting edge ideas that improve the lives of your teams and our customers.
Customer service is vigorous and can be tough so we’re looking for people who can deal with challenging situations, empathise with customers and colleagues who are facing complex problems and a good sense of humour is a must! At times you may be stretched across multiple internal and external issues, you may need to handle tricky issues and keep the team motivated.
You’ll be committed to creating a culture and environment that your people love. Looking after our full digital strategy including, management of third parties, reporting on our performance and working closely with our Go to Market team to ensure a joined up digital approach.
Are you the person for the job?
We know what’s important to us at E.ON Next, we’re looking for great people to join our team and create the right culture, people who are:
Inspiring – motivated by leading and developing people – you’ll strive to create an environment where everyone in your team gives their best.
Passionate and vibrant- genuinely excited to help customers, drawing energy from having problems to solve – the more complex the better.
Calm and resilient – challenging work is what keeps you creative and motivated.
Curious – change feels good. You look for ways to develop yourself and love to
explore new ways of doing things.
Happy to make decisions- fear of failing doesn’t hold you back, it drives you forward, learning all the time.
Open – you’re passionate about creating an environment where everyone can be themselves, all day, everyday.
What else do I need to know?
We’ll have regular team socials and a corporate Deliveroo account for when the
26 days holiday plus bank holidays – this includes a guarantee of for your birthday off if you want it
A generous pension scheme
The chance to choose from our Flexible Benefits range
We operate 8am-10pm, 365 days a year
Location – home based
Closing date – 11th July 202