The Digital Business Analyst has responsibility for ensuring successful execution of the E.ON Next front end roadmap by leading our delivery sprints. They will represent the customer and Go to Market from within our Agile scrum team, working with the Product Manager and the design team to bring the front-end roadmap to life. The Product Owner must be obsessed by detail and willing to work with stakeholders across the business to ensure there is a clear understanding of the requirements and scenarios our Digital journeys need to cater for.
They will deal with complexity across multiple customer journeys from Smart to SME catering for all customer types and scenarios. The Product Owner must have a firm understanding of the business, industry regulations and the varying needs of different end users. They must be organised, always ahead of delivery team to ensure stories and designs are prepared as well as being able to make risk-based decisions on the fly – balancing the need to deliver against commercial or compliance considerations.
If this sounds like you, then we want to hear from you!
A taste of what you’ll be doing.
Acting as the scrum team product owner for front end Digital change and interfacing with relevant stakeholders across the E.ON Next business to ensure that the sprint backlog is defined and ready for build
Work closely with the Product Manager to plan out the sprints based on the front-end roadmap, prioritising features of the stories to ensure fast delivery via the concept of Minimum Viable Product so that maximum value is delivered as soon as possible.
Be the day to day point of contact for the design and development team, answering questions and unblocking any issues
Lead refinement sessions to convey the business objective of the sprint and refine the user stories so that the team understand the value to customers and the business
Set the goal of the sprint ensuring that all stories taken into build meet the Definition of Ready to maximise delivery potential
Work closely with QA to understand the final product and prioritise any defects
Review and approve completed user stories to ensure that they deliver all requirements and are ready for customers
Support the delivery team in showcasing the sprint during the end of sprint demo – demonstrating the business value, customer experience and enhanced capabilities delivered
Have extensive industry knowledge and know exactly what our customers need from SMETS2 to Economy 7 and Direct Debit to Prepayment.
Break down epics to define the requirements for each journey and to create customer-focussed and testable user stories
Work with Ops specialists to define detailed acceptance criteria – considering all customer types and scenarios relevant to the journey
Work with Design, Customer Experience & Content to ensure that user stories have finalised designs in advance of the development sprints
Through regular refinement with the design and delivery teams, build up a backlog which far enough ahead of the current sprint to allow for an unforeseen delays or re-prioritisation
Are you the person for the job?
We know what’s important to us at E.ON Next, we’re looking for the brightest and best to join our awesome Digital team and create the right culture to be the best.
We understand that these lists can sometimes be a bit intimidating and we don’t mean it to be like that. If you get what we’re on about here, send us your CV. We would rather chat through your experience than put you off because you don’t tick every one of these boxes.
3+ years Digital experience with solid understanding of online technology and associated trends and an entrepreneurial mindset
Knowledge of Agile delivery methodologies and experience working in an in-house scrum delivery team
Knowledge and experience of web, mobile web and mobile applications and understanding of how customers interact digitally
Ability to gather inputs from end-users, SMEs, stakeholders, the business and technology teams
Ability to prioritise, solve problems and work off own initiate to manage challenges in sprint
Self-starting, self-organising and able to adapt to always being ahead of the delivery time while at the same time supporting in sprint
Excellent attention to detail and able to consider end to end customer journeys
Strong relationship building and stakeholder management capabilities
Excellent reporting, problem solving and analytical skills
What else do I need to know?
We’ll have regular team socials and a corporate Deliveroo account for when the need arises
26 days holiday plus bank holidays – this includes a guarantee of for your birthday if you want it
A generous pension scheme
The chance to choose from our Flexible Benefits range
This role will be primarily home based with 1-2 days in the London office.
Closing date – Tuesday 1st March 2022
We’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.
We realise the best people bring their energy at different times, so we’re happy to talk flexible working. We offer a range of flexible working options, including full time, part time, job share, remote working and variable start and finishing times.
Due to the current situation with Covid-19, we will require flexibility for you to work both at home and on site, any equipment needed for you to complete your role will be provided and we will be here to support you throughout this.