Data Analyst – Customer service and Operations

Job title: Data Analyst – Customer service and operations
Location: London, Swindon or Slough

What we are offering:

QA are looking for a Data Analyst to support our operations, customer and experience teams. We are looking for somebody that is not certified or extensively trained as a Data Analyst, but rather somebody who has customer and operational experience and has used data in their previous roles to some extent, and definitely a person who really wants to know how to proficiently manipulate data and use it more effectively whilst totally changing their career trajectory.
This person will complete our 18month Level 4 Data Analyst Apprenticeship programme plus additional relevant QA authored/delivered training in this topic (which we are total masters at!) and in parallel will support our team and wider QA colleagues to access effective insights around Customer/Learner and Client Experience and Operational data that creates the perfect mix of Experience Management X & O data.

Key responsibilities:

  • Building Reports for operational teams
  • Publishing Dashboards and Insight reports to multiple business areas
  • Making the right data available to the right people
  • Identifying trends and talking these through with Key stakeholders
  • Benchmarking Market data and Internal Business teams against each other
  • Matching Operational resource to Demands and Volume Trends.
  • Building out eligible Capacity reports for Operational teams to use to improve Service Levels

About you:
We are ideally looking for someone with a background in Admin, customer Service or contact centres, either a team leader or Resource planner/scheduler, as this background experience will be useful in telling stories and also understanding the behind-the-scenes of the data points using previous real life experiences.

A little more about QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organisations.
Apply now – here’s how! Simply hit the apply button. But if you want to know more or have any questions, please email
Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.

Job Information

Job Reference: 1000001017_1645636488
Salary: Negotiable
Salary From: £
Salary To: £
Job Industries: Call Centre and Customer Service
Job Locations: London
Job Types: Permanent
Job Skills: QA Ltd
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