Customer Success Specialist

Customer Success Specialist

Hybrid working – Cheltenham office and WFH

QA has been a market leader in the technology training arena for many years and right now we are in a period of rapid growth! It’s an exciting time to be part of the team as we invest heavily in the development of our delivery capabilities including our platforms, products and our people.

You will be acting as first point of contact and providing high quality
support to specified clients your focus will be to co-ordinate
internal resources to ensure key tasks are delivered in line with
required learning outcomes and in accordance with contract terms.

Your Skills and Experiences:
Ability to build rapport across a range of client
personalities
Experience within a highly client-centric environment,
servicing a wide range of offerings
Strong data analysing skills
Ability to see trends and act upon them
Comfortable working independently in a high pressure
environment whilst maintaining a professional approach
Strong organisational skills with ability to prioritise
effectively
Ability to resolve or offer solutions to straight forward
queries
Breaks problems into manageable pieces and
understands the barriers to overcoming them
Strong team player who enjoys collaborating to jointly
achieve success
Excellent attention to detail and quality, whilst multitasking
effectively
Working to tight deadlines with high levels of
accuracy
Experience of suggesting improvements to business
process
Proficient in using IT systems e.g. Client Relationships
Management
Proficiency in Microsoft Office – competent use of Excel
using vlook up, pivot tables desirable

What we can give you:
Access to free QA training courses to continue your personal development
Time off to support the charities you love
Access to innovative delivery methods, and exciting course material
Chance to work with like-minded educational enthusiasts; able to share and learn delivery best practice and industry leading knowledge
Receive specialist coaching and support from your education leaders

A little more about QA:
QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting-edge skills solutions to UK organisations

Apply now – here’s how! Simply hit the apply button. But if you want to know more or have any questions please email

At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true our mission by ensuring that our place can be anyone’s place.

Job Information

Job Reference: 000408_1637840988
Salary: Negotiable
Salary From: £
Salary To: £
Job Industries: Education and Training
Job Locations: Cheltenham, Gloucestershire
Job Types: Permanent
Apply Now

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