Customer Service Retention Advisor

Are you looking for a new opportunity to develop a career in the world of Insurance? We have an opening for a Customer Service Advisor to join our Retentions department!
Hours: Monday to Friday – 37.5 hours a week, between the hours of 08:00 – 19:00. Rotational shift pattern.

Location: Our fantastic Leicester office which is in the city centre and only a short walk from Leicester train station.
Training: 9 Weeks from the office, once training has been completed you will work on a hybrid basis, one day a week in the office and four days from home.

Salary: Starting £22,800 with the opportunity to earn up to £25,200.

What does the job entail?

  • Taking a variety of inbound calls, including changes to existing policies, providing quotes and retaining customers who are looking to compare our offerings against other insurers
  • Delivering outstanding customer service to increase our customer loyalty
  • Offering customers our great range of products and services
  • Your days will be filled with helping our amazing customers who turn to you for your expert knowledge
What are we looking for?

An insurance background is not necessary, we see many skills as transferrable, if you have a background in retail, hospitality, sales or just an interest and passion for customer service we’d love to speak to you.
  • Experience in delivering top quality customer service experience
  • Self- motivated individuals that take pride in what they do and who can demonstrate politeness and problem-solving skills
  • Ability to overcome customer objections and drive a positive resolution through excellent communication skills
  • Computer skills: you will take inbound calls whilst navigating our in-house software
Why become a part of the Hastings Direct family?

  • Full training with industry experts and friendly coaches guiding you throughout your career with Hastings. We also use a buddying system once training is complete, so there will always be someone to guide you
  • A fantastic open plan modern office
  • We promote a relaxed, friendly & diverse working environment
  • Career stepping stones, we love investing and progressing our people by helping them hit their career goals and gain professional qualifications
  • ‘Harrys’ – a great onsite restaurant, with a wide range of choice from breakfast time to dinner time & an on-site Costa coffee
  • Refer a friend scheme – earn £500 for every friend you refer
  • Annual bonus up to 5% bonus
  • Pension match (1:1) up to 10%
  • Life insurance (4 x base salary)
  • We will provide you will all the tech that you need! Including a brand-new Microsoft Surface laptop
  • Discounted Hasting Direct products
  • 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
  • Cycle to work scheme, as well as discounted rail and bus travel routes
  • Discounts & cashback with well-known retailers
Our straightforward process
  • Click apply now to fill out our short application form, most of which you can auto-fill using your CV
  • You will then receive a weblink via e-mail to our online assessment (normally received within six minutes) where you’ll experience a realistic job preview that will show you exactly what it’s like to be a part of #lifeatHD. In addition, through a number of tests, we’ll assess to what extent your preferences, personality, and skills are a good fit for our contact centre
  • The whole application process is smart phone enabled, just make sure you are in a quiet place somewhere you can concentrate.

If you believe you require any reasonable adjustments in order to complete the online assessment and/or interview process due to disabilities or health conditions, please do contact the recruitment team at prior to completing your application.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Job Information

Job Reference: 60008968_1698746151
Salary: Up to £22850 per annum + Pension, Well Being Programme
Salary From: £22850
Salary To: £22850
Job Industries: Insurance
Job Locations: Leicester, Leicestershire
Job Types: Permanent
Job Skills: Hastings Direct
Apply Now


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