Customer Care Administration Representative

Are you a great communicator? Do you love working within a team that strives to meet the needs of new and existing customers, providing support, and resolving problems? Do you take pride in your ability to treat customers fairly and efficiently, whilst ensuring that quality customer service is always given? If so, we’d love to have you join us as an Customer Care Administration Representative.

We’re offering a starting salary of £18,525 (£19450 including your annual bonus). If you’re looking for a progressive career and thrive in a fast-paced, team-orientated, target driven environment, then look no further.

Locations available: Bexhill and Leicester.

What will you be doing?

Grow self and achieve results

  • Ensure all work is carried out to a high level of accuracy in line with our company quality and compliance standards.
  • Ensure that you achieve and demonstrate levels of competence required to fulfil job requirements
  • Ensure completion of all training as mandated by the company and regulated by the FCA.

Make a difference for our customers

  • Meeting Customers’ fair and reasonable expectations, providing fair outcomes in all interactions
  • Challenge peers and managers where processes or procedures do not meet expectation or that does not place customers’ interests at the heart of how we do business.

Takes Ownership and Responsibility

  • Delivers a can-do attitude to challenges and problems, taking responsibility for delivering solutions.

One Team One Business

  • Maintain and enhance effective working relationships for all internal and external customers.
  • Champions the Hastings Values and model the Hastings Way behaviours.
  • Provide feedback to drive process improvements for colleagues and customers.

Knows our Business and our Industry

  • Is aware of the regulatory frameworks in which we operate and ensures adherence to industry and regulatory standards
  • Understands and strives towards delivery of 4C’s objectives.
  • Ensure that you (and any direct reports) are meeting customers’ fair and reasonable expectations and provide fair outcomes. Question and challenge peers and managers where processes and procedures do not meet these expectations and any activity that does not place customers’ interests at the heart of how we do business.
  • Ensure completion of all training as mandated by the company and regulated by the FCA.
  • Ensure you achieve and demonstrated levels of competency required

This list is neither exclusive nor exhaustive and there may be other duties, within the remit of this position, required of the job holder from time to time. The Company reserves the right to alter this job description and will do so after consultation with the job holder.

What we’re looking for:

  • Communication verbal & written
  • Experience in customer complaints
  • Problem solving
  • Self-motivated
  • Resilience
  • Quick learner
  • Great computer literacy (Especially around Microsoft Office e.g. Excel, Word etc.)
  • Ability to thrive in fast paced environment
  • Working as part of a team
  • A previous administration-based role would be desirable
  • Target driven
  • Great attention to detail

What we have to offer you:

  • Starting salary of £18,525 or £20,426 (dependant on experience) with the potential to earn up to £21290 as you progress
  • We are reviewing our longer term approach to home working with the aim of introducing flexibility between home and office working
  • Structured career path with the opportunity to develop
  • Up to 5% bonus earning potential
  • 25 days holiday and bank holiday equivalent (plus buy and sell up to 5 days)
  • Pension 1:1 match up to maximum 10%
  • Well-being programme
  • Individual and team rewards

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Job Information

Job Reference: 60006016_1632152934
Salary: Negotiable
Salary From: £
Salary To: £
Job Industries: Admin and Secretarial
Job Locations: Bexhill-On-Sea, East Sussex
Job Types: Permanent
Apply Now


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