Credit Operations Manager

Do you have a passion for leading and motivating people and love delivering for customers? At E.ON Next we’re looking for an Operations Manager to lead the Credit Operation.

A taste of what you’ll be doing.

Working in Customer Operations, you’ll be taking full responsibility for our credit strategy, operation and team success. You’ll be the link between Operations and Finance and responsible for providing positive outcomes for our customers struggling with payments. One of your main focuses would be to help us shape our credit strategy and lead large scale projects to improve collections.

As a Credit Operations Manager you will be leading a team of Team Leaders & Credit Specialists, you’ll be responsible for enabling and encouraging delivery of excellence in every part of the experience for our customers who are struggling with their payments. Empowering your team with skills and mentoring to have autonomy over decisions related to operational debt processes, prioritisation of work, financial discretion for resolving customer issues and the ability to implement cutting edge ideas that improve the lives of your teams and our customers.

Customer service is vigorous and can be tough – especially when it comes to collections. We’re looking for people who can deal with challenging situations and empathise with customers who are facing complex problems. At times you may be stretched across multiple internal and external issues, you may need to handle tricky issues and keep the team motivated.

You’ll be committed to create a culture and environment that your people love. Looking after our full credit strategy including, management of third parties, reporting on our performance, creating innovative campaigns to approach debt and collections in a different way.

Are you the person for the job?

We know what’s important to us at E.ON Next, we’re looking for great people to join our team and create the right culture, people who are

  • Inspiring – Motivated by leading and developing people – you’ll strive to creative an environment where everyone in your team gives their best.

  • Passionate and vibrant- genuinely excited to help customers, drawing energy from having problems to solve – the more complex the better.

  • Calm and resilient – challenging work is what keeps you creative and motivated.

  • Curious – change feels good. You look for ways to develop yourself and love to explore new ways of doing things.

  • Happy to make decisions, fear of failing doesn’t hold you back, it drives you forward, learning all the time.

  • Open – you’re passionate about creating an environment where everyone can be themselves, all day, everyday.

What else do I need to know?

  • We’ll have regular team socials and a corporate Deliveroo account for when the need arises

  • Competitive salary

  • 26 days holiday plus bank holidays – this includes a guarantee of for your birthday off if you want it

  • A generous pension scheme

  • The chance to choose from our Flexible Benefits range

  • Location – your closest E.ON Next hub – Leicester, London, Bolton or Nottingham

  • Closing date – Monday 14th March 2022

We’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.

We realise the best people bring their energy at different times, so we’re happy to talk flexible working. We offer a range of flexible working options, including full time, part time, job share, remote working and variable start and finishing times.

Due to the current situation with Covid-19, we will require flexibility for you to work both at home and on site, any equipment needed for you to complete your role will be provided and we will be here to support you throughout this.

Job Information

Job Reference: JR100329_1646049228
Salary: Negotiable
Salary From: £
Salary To: £
Job Industries: Accountancy
Job Locations: Leicester, Leicestershire
Job Types: Permanent
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