Credit Operations Energy Specialist Customer Service Part Time

Driving positive energy.

Are you passionate about customer service and delivering the ultimate customer experience? Do you drive change? Have you ever wanted to work in an environment where you’re trusted to make the decisions? If this sounds like you then we want to know!

We’re E.ON Next, the newest face of the E.ON group. We’re all about building sustainable futures and empowering our customer to understand their energy. Our customers are our priority – we’ve done away with departments that deal with a specific task and instead we’re there to answer any questions our customers have. We provide exceptional service and empower our Nexties to grow, at E.ON Next you drive your own development.

Want to hear more?

As an Energy Specialist in our Credit Operations family, you’ll be part of our customer operations team and have the most rewarding job – working with our customers who have complex problems and wowing them with your service. You’ll own the customer experience end to end and always deliver an amazing service, taking full responsibility for your customer’s journey. You’ll be empowered to provide solutions your customers didn’t know existed and you’ll work to understand their needs by showing your empathy and problem-solving skills. You’ll talk to customers both over the phone and through email.

You’ll deal with a variety of complex problems – this can mean having difficult conversations with our customers about their debt so you’ll need to be resilient, passionate about making positive changes and love providing amazing service for our customers.

At E.ON Next no two days are the same and you’ll be solving our customers problems by providing solutions that are right for them. Don’t worry if you don’t know a lot about energy – we provide full training to give you all the skills and knowledge needed to give our customers an amazing experience.

You’ll be thinking on your feet and using your initiative to make decisions. We work fast-paced and we face challenges together. At E.ON Next we learn every day and we’ll expect you to come up with solutions so we’re always getting better. We invest in our Nexties because we know our people are what makes us a success.

At E.ON Next we’re a hybrid company so we split our working week between home and our hubs in Leicester, London, Nottingham or Bolton. We call them hubs instead of offices – at E.ON Next we’re a family and our hubs are where we get together to catch up, collaborate and host our weekly socials! (the fridges are always stocked!).

Are we tempting you?

What we need from you….

  • We’re looking for you to work minimum of 20 hours for part time
  • A passion for delivering an exceptional customer experience
  • Excited to solve complex problems
  • Good English skills both written and verbal
  • A committed team player
  • Ability to think on your feet in a fast-paced environment
  • Confidence in making important decisions
  • Drive to identify and implement change
  • Commitment to provide an outstanding customer journey

What you’ll receive from us

  • 26 days holiday plus bank holidays AND a guarantee of your birthday off
  • Access to a variety of flexible benefits such as buying extra holidays, discounts on days out, meals and retail vouchers plus many more
  • Work life balance – we work Monday-Friday 9AM-5PM to service our customers and make sure they have an unforgettable experience.
  • Weekly socials where we get together as a family to wind down
  • Trust – you’re responsible for your customer experiences and your own development
  • No micromanagement – you and your team will decide how you manage your time

The essentials

  • Salary of £22,880 per annum
  • Hybrid working – we work a few days at home and a few days per week in our nearest E.ON Next hub. Leicester (Rutland Centre), London (Citigen), Bolton (Aspinall House) and Nottingham (Trinity House).

Job Information

Job Reference: JR100379_1651565786
Salary: Up to £22880 per annum
Salary From: £22880
Salary To: £22880
Job Industries: Oil and Gas
Job Locations: Nottingham, Nottinghamshire
Job Types: Permanent
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