Credit Hire Claims Negotiator

We are looking for a Credit Hire Negotiator to join us here at Hastings Direct. This role would be ideal opportunity for someone who has experience within motor claims and has a natural aptitude for problem solving.

The Role

Working as part of a team, you will be responsible for managing hire spend across the third party claims department. You will manage and control hire spends through robust negotiation, investigation and provision of services.

What will you be doing?

  • Managing a workload of hire/repair claims
  • Proactively managing the customer claims journey
  • Responsible for making decisions in regards to indemnity and liability
  • Minimise the claims department’s exposure to incoming third party credit hire and credit hire repair claims
  • Maintaining accurate reserves
  • Protecting the company against third party credit hire claims
  • Servicing inbound phone calls from third parties, customers, garages and other suppliers
  • Meeting monthly targets and ensuring hire spend across the claims department is reduced
  • Reducing hire and repair spend
  • Producing strong written third party and customer communication
  • Referring litigation cases to the appointed handler within 24 hours
  • Scope to work injury claims in the portal that include credit hire

We’re looking for someone who has:

  • Understanding of the ABI GTA and existing credit hire law
  • Excellent communication skills and attention to detail
  • Strong customer focus
  • Good commercial awareness
  • Excellent time management skills
  • Drive for self-development
  • Ability to work as part of team and also able to use initiative independently
  • Strong decision making skills

Benefits for you

Please find some of the great benefits we offer here at Hastings Direct;

Competitive base salary

Up to 5% bonus earning potential

25 days holiday (plus bank holidays on top)

A friendly, dynamic and flexible environment

Structured career path that rewards achievements and focuses on development

Broad exposure to senior management and ability to contribute towards real change

Generous pension

Flexible benefits (including additional holiday buy/sell, healthcare and more)

Discounted Hastings Direct products

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Job Information

Job Reference: 60004656_1609944503
Salary: + benefits
Salary From: £
Salary To: £
Job Industries: Insurance
Job Locations: Leicester, Leicestershire
Job Types: Permanent
Job Skills: Hastings Direct
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