Credit Hire Claims Negotiator

We are looking for a Credit Hire Negotiator to join us here at Hastings Direct. This role would be ideal opportunity for someone who has experience within motor claims and has a natural aptitude for problem solving.

The Role

Working as part of a team, you will be responsible for managing hire spend across the third party claims department. You will manage and control hire spends through robust negotiation, investigation and provision of services.

What will you be doing?

Managing a workload of hire/repair claims
Proactively managing the customer claims journey
Responsible for making decisions in regards to indemnity and liability
Minimise the claims department’s exposure to incoming third party credit hire and credit hire repair claims
Maintaining accurate reserves
Protecting the company against third party credit hire claims
Servicing inbound phone calls from third parties, customers, garages and other suppliers
Meeting monthly targets and ensuring hire spend across the claims department is reduced
Reducing hire and repair spend
Producing strong written third party and customer communication
Referring litigation cases to the appointed handler within 24 hours
Scope to work injury claims in the portal that include credit hire

We’re looking for someone who has:

Understanding of the ABI GTA and existing credit hire law
Excellent communication skills and attention to detail
Strong customer focus
Good commercial awareness
Excellent time management skills
Drive for self-development
Ability to work as part of team and also able to use initiative independently
Strong decision making skills

Benefits for you

Please find some of the great benefits we offer here at Hastings Direct;

Competitive base salary

Up to 5% bonus earning potential

25 days holiday (plus bank holidays on top)

A friendly, dynamic and flexible environment

Structured career path that rewards achievements and focuses on development

Broad exposure to senior management and ability to contribute towards real change

Generous pension

Flexible benefits (including additional holiday buy/sell, healthcare and more)

Discounted Hastings Direct products

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.