Cloud Academy Account Executive – Customer Success Manager

Customer Success Manager / Account Executive
London HQ

You will be responsible for delivering value to our business customers, helping them be successful with Cloud Academy to build and assess their current skills and position them for future growth. In this role you will be the key point of reference for our established customers as they approach our solution for their initial first steps to being a customer. This role is not direct sales and may suit a sales person who is keen to work on established relationships with no cold calling.

Responsibilities:
Successfully onboard Cloud Academy SMBs users by training them on the tools available, determining how Cloud Academy can help them meet their objectives, and creating a plan based on their goals that allows them to succeed and expand with our solution.
Brainstorm, design and help define training strategies that create short and medium term successful results for our customers with the help of our Content team and with an internal framework based on customer needs and Cloud Academy proposals.
Regularly work and sync with our Content team to understand how to help our customers succeed with their technology skills.
Work side by side with our Product leadership and product organization to create a constant feedback-loop that results in new and better features for our customers in this segment.
Design, automate and scale our communication systems for our SMBs and/or adapt the existing ones for our enterprise customers.
Conduct regular account reviews, sharing metrics and insights to ensure that customers receive maximum value.

Skills & Qualification:
Understanding of consultative sales techniques
Strong knowledge of the sales cycle from initial contact/prospecting to purchasing service offerings
Full understanding of how to deliver excellent customer service
Understanding of how to effectively coach and mentor team members
Experience with AWS, Azure, Google Cloud and related cloud technologies is a BIG plus for this position
Strong stakeholder management from building initial rapport, to establishing relationships with decision makers who have purchasing authority
Experience using IT systems e.g. Client Relationships Management systems

What we can give you:
Access to innovative delivery methods, and exciting course material
Chance to work with like-minded educational enthusiasts; able to share and learn delivery best practice and industry leading knowledge
Receive specialist coaching and support from your education leaders

A little more about QA:
QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education all of which deliver innovative and cutting-edge skills solutions to UK organisations.

Apply now – here’s how! Simply hit the apply button. But if you want to know more or have any questions please email TIM HEANEY AT QA COM

At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.

Job Information

Job Reference: K73450_1642524575
Salary: Negotiable
Salary From: £
Salary To: £
Job Industries: Sales
Job Locations: London
Job Types: Permanent
Job Skills: QA Ltd
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