Claims Negotiator – Third Party

We are looking for a number of Claims Negotiators to join our Third Party department at Hastings Direct. This role would be ideal opportunity for someone who has experience within motor claims and has a natural aptitude for problem solving.

The Role

You will be responsible for assisting and supporting our customers when they need us the most by proactively managing a portfolio of cases, investigating liability and third party presented quantum claims and agreeing fair outcomes within policy and legal liability. You will need to maintain an awareness of third party behaviours and changes in relevant legislation to ensure you are up to date with the market place and handling approaches to provide suggestions for improvements.

What will you be doing?

Gathering information to enable early arrival at the correct liability decision giving consideration to economic settlement and pro-actively securing appropriate recoveries to limit business exposure
Settle Third Party Claims within financial handling authority to achieve the optimum claims settlement using department and best practice strategies
Identify potential fraudulent cases and liaise with the relevant departments to combat fraud
Negotiating between the policyholder, solicitors and third parties to ensure we get the best outcome for our customers
Managing and owning the customer experience journey
Managing and maintaining effective relationships with both internal and external stakeholders to ensure service level agreements, policies and governance are adhered to
Developing yourself in line with our progression framework in order to maximise your personal contribution and to recognise how that fits into the wider claims operating model

We’re looking for someone who has:

Experience within motor claims
Excellent problem solving capabilities
Great communication skills
Ability to manage own workload
Strong relationship building skills
Good level of computer skills

Benefits for you

Please find some of the great benefits we offer here at Hastings Direct;

Competitive base salary

Up to 5% bonus earning potential

25 days holiday (plus bank holidays on top)

A friendly, dynamic and flexible environment

Structured career path that rewards achievements and focuses on development

Broad exposure to senior management and ability to contribute towards real change

Generous pension

Flexible benefits (including additional holiday buy/sell, healthcare and more)

Discounted Hastings Direct products

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.