Job title: Administration Assistant
Location: Leeds Bupa Health Clinic
Full time: 24 hours a week – work between Tuesday to Friday, Friday being a full day.
Salary: £17,000 pro rata
Closing date 4th of September
A bit about us
We’re a leading health insurer and healthcare provider, with care homes, health centres, dental practices and a hospital. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.
We believe in quality, affordable and accessible healthcare for all. If you share our purpose of helping people live longer, healthier, happier lives, then look no further, Bupa could be the perfect match.
About job area
This is a wonderful opportunity to work in one of our Bupa Health Clinics in central Leeds. Working as part of a friendly supportive team, you will provide the best level of service to our customers face to face, over the telephone and by email. If you will love helping and connecting with others, and want to make a positive difference every day, working in one of our Bupa clinics is perfect for you.
Patients are our top priority. We have belief in you to create opportunities for yourself, our people and our customers.
What you’ll be doing
As an Administration Assistant no day is the same. Not only will you deliver outstanding customer service and manage our patients enquiries, you will be responsible for completing a range of administrative duties such as responding to emails, taking telephone calls, collating customers’ documents before their appointments, ensuring our customers details are always up to date, type letters, chase up customers results and referrals, take payments and order stock.
What’s a typical day?
- Front of house delivery to ensure fantastic first and last impressions of our business are given to our customers.
- Take ownership of problems/queries and ensure these are resolved satisfactorily.
- Diary management and booking, re-scheduling and cancelling appointments.
- Delivery of reports support the team throughout audits and manage the range of administrative duties in a timely manner.
- Liaise closely with clinical colleagues to ensure that client reports are issued within the required time frames.
Who we’re looking for?
- Ideally have worked in a similar role in healthcare or worked for a high-end retailer.
- Ideally have a genuine interest in healthcare.
- Excel at delivering excellent customer service.
- Excellent communicator.
- Organised, flexible, can multitask and prioritise.
Why join Bupa?
We’re driven by one purpose, helping people live longer, healthier, happier lives and that that means our people too. As a Bupa employee you’ll be entitled to some fantastic benefits which include 25 days holiday increasing to 30 days as your length of service increases, the option to buy and sell holiday, an enhanced pension plan, life assurance and income protection. You’ll join our annual bonus scheme, amount variable dependent upon your role and performance. Looking after your health is important to us and you can benefit from our health trust scheme where all our people have the option of taking our market-leading medical insurance cover, which includes mental health support and treatment, at a greatly reduced price as well as a free health assessment every 2 year. Your health and wellbeing matter to us and we provide lots of family friendly policies too. You can keep fit at our free onsite gyms (local gym discounts where no onsite gym). We will support you to get to work, offering a season ticket loan to spread the cost of an annual train/bus ticket as well as our cycle to work scheme.
Whether you’ve found your feet or are discovering a new path. Welcome to a place that celebrates you. This isn’t where you’ve been. This is where you’re going. This is what we have belief in.
Bupa is committed to making sure that every applicant is assessed solely on the basis of personal merit and qualifications, regardless of gender, sexual orientation, pregnancy or maternity, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
If you’d like to learn more, please visit www.bupa.com