Application Support Analyst
£35,000 to £40,000
We’re a leading health insurer and healthcare provider, with care homes, health centres, dental practices and a hospital. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.
We believe in quality, affordable and accessible healthcare for all. If you share our purpose of helping people live longer, healthier, happier lives, then look no further, Bupa could be the perfect match.
Do you want to be part of our long-term plans? At Bupa we have a range of roles spread across many areas for you to choose from.
From global teams to developing our activity within the UK, all of our professional roles play a key role in delivering on our purpose, helping people live longer, healthier, happier lives.
What you’ll be doing
You will help ensure an exceptional customer experience for Bupa Global’s IT system users by swiftly and effectively responding to and resolving IT incidents, Events, Requests and queries. You will be working with the rest of the Application Support Team globally. This will include investigating and resolving complex, challenging and urgent IT issues and opportunities.
What’s a typical day?
A typical day will require you to resolve IT incidents and events, observing operational priority, impact and SLA’s in a timely manner, escalating where appropriate. You will be undertaking minor development work with the potential to grow this aspect over time and work on different systems, and issues, beyond own expertise whilst also maintaining quality of service. You will need to focus on route cause analysis and resolution for re-occurring incidents and events and make long term recommendations and fixes. You’ll also be required to recommend opportunities to IT management to improve the overall IT strategy and value of IT to Bupa Global and also help deliver timely and appropriate communication to stakeholders and internal customers, providing acknowledgement and effective updates.
Who we’re looking for?
- Knowledge and experience of a range of technologies
- Experience of working in a matrix managed environment, with mixed teams including contractors and outsourced vendors.
- Graduate Calibre, IT Professional
- Background in Science, Mathematics, Engineering or Computer Science preferable
- Excellent interpersonal and communication skills are required with emphasis on achieving results and successful outcomes.
We’re driven by one purpose, helping people live longer, healthier, happier lives and that that means our people too. As a Bupa employee you’ll be entitled to some fantastic benefits which include 25 days holiday increasing to 30 days as your length of service increases, the option to buy and sell holiday, an enhanced pension plan, life assurance and income protection. You’ll join our annual bonus scheme, amount variable dependent upon your role and performance. Looking after your health is important to us and you can benefit from our health trust scheme where all our people have the option of taking our market-leading medical insurance cover, which includes mental health support and treatment, at a greatly reduced price as well as a free health assessment every 2 year. Your health and wellbeing matter to us and we provide lots of family friendly policies too. You can keep fit at our free onsite gyms (local gym discounts where no onsite gym). We will support you to get to work, offering a season ticket loan to spread the cost of an annual train/bus ticket as well as our cycle to work scheme.
Whether you’ve found your feet or are discovering a new path. Welcome to a place that celebrates you. This isn’t where you’ve been. This is where you’re going. This is what we have belief in.
Bupa is committed to making sure that every applicant is assessed solely on the basis of personal merit and qualifications, regardless of gender, sexual orientation, pregnancy or maternity, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.