Application Analyst and Trainer
Cromwell Hospital, London – Kensington, Ealing Broadway area
£30,000 to 36, 000
Full time – 37.5hrs
We’re a leading health insurer and healthcare provider, with care homes, health centres, dental practices and a hospital. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.
We believe in quality, affordable and accessible healthcare for all. If you share our purpose of helping people live longer, healthier, happier lives, then look no further, Bupa could be the perfect match.
Join a team that’s passionate about leading the healthcare market with products and services designed to help people lead better lives.
At Bupa you’ll work on high-impact, innovative projects in an organisation that makes a real difference. You’ll have to be ambitious and eager to play an integral role in our overall digital strategy.
What you’ll be doing
You will be a competent IT user who is able to help support the ongoing training of all staff grades in the use of medical information systems, which affect their work within the Bupa Cromwell Hospital. The main duties of the job will be to ensure the effective training of all staff involved with potential new application roll-outs and IT Project Deliveries. You’ll deliver training to end users in the organisation about how to use many key software programmes efficiently and effectively in support of business objectives and to troubleshoot applications and software issues for internal customers within core working hours.
What’s a typical day?
A typical day will be to design, develop, and deliver software applications training programmes and individual classes and present instructor-led training sessions and some virtual sessions. You will get trained on the different Bupa applications but Communicare version 7 experience is ideal.
You will develop and deliver new courses for new and existing software applications, including all course materials, exercises, and skills evaluations include the use of e-Learning module development and you’ll help review training materials and documentation and keep them up to date.
You will be required to create and communicate training schedules in consultation with departmental decision makers and establish and maintain a database to track training participants’ status and results (may work in collaboration with HR on this).
You’ll be needed to support new users in their working environment as required and keep apprised of software changes and upcoming developments.
As well as the above, you will communicate software problems and issues to software development and support teams and make sure you stay up to date with developments in both commercial and custom-built software products used in the organisation.
Who we’re looking for?
* Sound I.T. skills – benefit if any software experience in Communicare
* Ability to train – you will be training a handful of our ‘superusers’ in different applications.
* Understanding basic Medical Terminologies
* Report writing – accuracy and taking data quality seriously.
* Good understanding of (Hospital Management System)
* Good understanding of Business processes
* Documentation maintenance – ensuring all our training documents are up to date
* Effective communicator at all levels
* Excellent organisational skills
* Attention to detail
* Ability to work in a team environment Other Requirements
We’re driven by one purpose, helping people live longer, healthier, happier lives and that that means our people too. As a Bupa employee you’ll be entitled to some fantastic benefits which include 25 days holiday increasing to 30 days as your length of service increases, the option to buy and sell holiday, an enhanced pension plan, life assurance and income protection. You’ll join our annual bonus scheme, amount variable dependent upon your role and performance. Looking after your health is important to us and you can benefit from our health trust scheme where all our people have the option of taking our market-leading medical insurance cover, which includes mental health support and treatment, at a greatly reduced price as well as a free health assessment every 2 year. Your health and wellbeing matter to us and we provide lots of family friendly policies too. You can keep fit at our free onsite gyms (local gym discounts where no onsite gym). We will support you to get to work, offering a season ticket loan to spread the cost of an annual train/bus ticket as well as our cycle to work scheme.
Whether you’ve found your feet or are discovering a new path. Welcome to a place that celebrates you. This isn’t where you’ve been. This is where you’re going. This is what we have belief in.
Bupa is committed to making sure that every applicant is assessed solely on the basis of personal merit and qualifications, regardless of gender, sexual orientation, pregnancy or maternity, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.