Administrator

Administrator for our Student Support Team

London, Fulltime & Permanent, Mon-Friday 9am-5.30pm

Occasional evenings and weekends required

Do you have experience within a busy student facing or customer support environment? Are you used to a fast paced, customer facing role where you are constantly multi-tasking? If so, we have the perfect opportunity for you!

About our role: As our Ask4Help and Student Support Administrator you will be part of busy London campus offering students advice, support and information services to contribute to an outstanding student experience. Being that go-to person, you will enjoy being the first point of contact and provide a welcoming, efficient, helpful and informative service to all students. You will also be involved with completing a variety of student and academic admin tasks.

Your ability to give our students an excellent level of customer service is vital to our student success. Good IT, ability to use our CRM system, Word and Excel skills a MUST!

Here’s some of what’s involved:

Support the Student Support and Progress Coordinator in ensuring the delivery of an excellent forward facing and virtual customer service for Ask4Help.

Responsible for ensuring all enquiries are accurately logged through LipApps, referrals are correctly made and resolution is monitored

Record and monitor attendance daily through SAMs attendance system

Use FAQs developed in the Ask4Help team to answer and refer customer enquiries

Delivery of student progress activities across the service – support all students with Change of Circumstances request and ensure all students are provided the correct guidelines for Course Transfers, Withdrawals and Pause in Study’s

Bring your experience:

Excellent communication skills

Good organisational, problem-solving and planning skills

Team player

Flexible and adaptable to change

A positive, inclusive and collegial approach and the ability to inspire and motivate others

Ability to plan and organise resources effectively.

Commitment to delivering excellent customer service

Ability to use own initiative and judgement to resolve problems independently

Ability to understand and resolve challenging customer enquiries and issues with confidence

What we’ll do for you: Being a learning partner, we get how important your learning and development is and of course we want you to be the best. We’ll give you the very best development to do your job and help you to develop your skills further to reach your potential.

A little more about QA:

Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible.

We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations.

Apply now – here’s how!

Simply hit the apply button.

Equal Opportunities

At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.

We look forward to hearing from you!

Job Information

Job Reference: 1000001992_1655725464
Salary: Negotiable
Salary From: £
Salary To: £
Job Industries: Call Centre and Customer Service
Job Locations: London
Job Types: Permanent
Job Skills: QA Ltd, Reach Plc
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