Senior Business Support Manager

474611 Senior Business Support Manager

Driver and Vehicle Licensing Agency

Apply before 11:55 pm on Wednesday 26th August 2026

📍 Location: Swansea (This role is suitable for hybrid working)

💷 Salary: £44,241 – A Civil Service Pension with an employer contribution of 28.97%

🕘️ Contract Type: Permanent – Flexible working, Full-time, Job share, Part-time

🏆️ Available Positions: 1

The role is responsible for implementing recruitment plans, supporting resourcing initiatives and identifying opportunities to improve recruitment processes and candidate experience, helping to strengthen DVLA’s Digital employer brand.

A strong stakeholder focus is essential, working closely with hiring managers, HR colleagues, Communications teams, Finance and Commercial Services and third-party recruitment suppliers to coordinate recruitment activity, monitor progress, resolve issues and provide regular updates on recruitment outcomes and workforce plans.

Top Responsibilities

Responsible for ensuring ITS (IT Services Department) has access to high quality workforce data and information to support recruitment and workforce planning
Identifying skill/competency requirements and critical role/skill across ITS providing data feed into recruitment and capability development plans.
Work closely with HR Business Partners/Consultants/Recruitment Hub/3rd Party suppliers to support ITS in meeting its objectives, identifying non-alignment between the business needs and the HR service provision working with stakeholders to resolve these issues, evaluating, and continuously assessing their effectiveness.
Manage the delivery of recruitment activity across capabilities. Provide support and guidance to hiring managers throughout the recruitment process, explaining policy, process and best practice. Act as a first point of escalation for recruitment related enquiries. Work closely with HR colleagues and stakeholders to support the successful attraction, selection and onboarding of candidates.

For more information on the role and responsibilities please see the full job advert on CS Jobs using the link provided.

Benefits

Best in class learning and development tailored to your role
An environment with flexible working options where we encourage a great work-life balance
A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues
Generous employer contribution of 28.9%, depending on chosen pension scheme
Flexible working options where we encourage a great work-life balance.
Digital communities with clear career frameworks
On-site gym plus personal training available (membership applies)
On-site nursery, restaurants and coffee bar
25 days holiday (plus bank holidays), increasing by 1 each year (up to 30) & 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
24-hour Employee Assistance Programme providing free confidential help and advice for staff.
Free parking

About You

To be successful in this role you will need to have the following experience:

Delivering recruitment campaigns and resourcing activities, with a good understanding of recruitment policies, legislation and best practice to ensure compliant and effective recruitment outcomes.

A positive and collaborative approach, with experience of supporting teams, managing competing priorities and working with colleagues across different functions to achieve shared objectives.

A commitment to inclusion and continuous improvement, with the ability to support colleagues, share knowledge and contribute to a positive and high-performing team culture.

Strong interpersonal and communication skills, with the ability to build effective working relationships with a range of stakeholders, provide advice and guidance and influence decisions.

How to Apply

👉 Read the full description and apply here: https://bit.ly/45VFJD0

This vacancy closes at 23:55 on Wednesday 26^th August 2026