Service Architect | Inclusive Jobs

464369 Service Architect

Driver and Vehicle Licensing Agency

Apply before 11:55 pm on Sunday 21st June 2026

📍 Location: Swansea (This role is suitable for hybrid working)

💷 Salary: £57,515 – A Civil Service Pension with an employer contribution of 28.97%

🕘️ Contract Type: Permanent – Flexible working, Full-time, Job share, Part-time

🏆️ Available Positions: 2

As a Service Architect, you will play a critical role ensuring services are designed to succeed from day one and remain fully supported throughout their lifecycle. You will lead conversations that shape service requirements, directing and chairing business warranty meetings and working with an array of product and delivery teams, other government departments and third-party suppliers to ensure solutions are fit for purpose and ready for live operation.

Top Responsibilities

Lead on Service Management aspects of Project and Programme Delivery. Tailor the Service Architecture method and deliverables (maximising efficiency and re-use) to enable the change or project to be transitioned smoothly and efficiently.
Chair and direct business warranty meetings to determine business requirements, including Other Government Departments and 3rd Party commercial suppliers when appropriate to ensure designs are fit for purpose and facilitate transition into the live environment.
Chair Service Engagement Workshops, including presentation of the Service Support Model, to ensure all ITS stakeholders adopt the support model created. Initiate Service Requirements capture and Design formulation by formally engaging with the Resolver Teams responsible for support and maintenance of the solution once it is transitioned, including the facilitation of workshop(s) as required.
Manage and steer the delivery of non-functional IT requirements: Review requirements and interview key stakeholders to ensure service requirements are understood and defined. In particular this will involve understanding the service qualities and non-functional requirements (availability, capacity, performance, security, usability etc).
Perform analysis and design fieldwork in preparation for service and support model definition to ensure that proposed solution designs are supportable, operable, maintainable and able to provide the agreed level of service. Ensure that service solutions are fully aligned to technical designs. Ensure optimisation and automation of support processes and tooling to achieve highest efficiency, reliability and responsiveness of IT services.

Benefits

Best in class learning and development tailored to your role
An environment with flexible working options where we encourage a great work-life balance
A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues
Generous employer contribution of 28.9%
Flexible working options where we encourage a great work-life balance.
Digital communities with clear career frameworks
On-site gym plus personal training available (membership applies)
On-site nursery, restaurants and coffee bar
25 days holiday (plus bank holidays), increasing by 1 each year (up to 30) & 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday
24-hour Employee Assistance Programme providing free confidential help and advice for staff
Free parking

About You

To be successful in this role you will need to have the following experience:

You will be confident leading and influencing others, chairing workshops, directing meetings and engaging stakeholders at all levels. Sound technical understanding is required, alongside a high degree of knowledge across all aspects of IT service management. Collaboration is key, so you’ll need experience of building strong relationships and the ability to arbitrate between different stakeholders. You will have a continuous improvement mindset, actively seeking opportunities to optimise and automate processes to deliver efficient, reliable, and high-quality IT services.
Experience working across IT service management, projects, or operational environments, with a proven ability to design or support services in complex, multi‑team settings.
You will be a proactive, adaptable individual with strong analytical skills and attention to detail. You will have the ability to interpret technical and business requirements and translate them into practical service solutions.

How to Apply

👉 Read the full description and apply here: https://bit.ly/4fFkWKd

This vacancy closes at 23:55 on Sunday 21^st June 2026