Head of People Services | Inclusive Jobs

📍 Location: Westminster, London (Onsite)

💷 Salary: £58,831 p/a (NJC Scale 42 – 44) Inc. LW + pensions and other benefits (pro-rata for part-time)

🕒 Contract Type: Permanent – Full-time, 40 Hours per week, Monday – Friday

Job Description

This role is designed to provide strategic leadership for The Passage’s growing People Services department. Our goals are to ensure effective HR policies, processes, and programmes that foster an inclusive, high-performing culture aligned with organisational values. The post holder will be involved in strategic decision making with the Senior Leadership Team and develop the leadership capabilities of our most important asset, our staff and volunteers.

Strategy

Working with senior leaders, lead on developing an organisational wide and joined up People & Volunteering Strategy aligned to organisational goals and workforce plans.
Lead on promoting an inclusive and diverse workforce and culture throughout the organisation.
Drive transformation to develop a forward thinking and consistent approach to development of our staff, volunteers and align with a new digital approach.

Organisational Design and Culture

Embed organisational values into leadership behaviours and management practices.
Use engagement and feedback data to identify cultural risks and drive improvement.
Lead strengthened leadership, coaching and management capability through clear expectations, advice and development frameworks.
Ensure organisational culture and design support effective governance, risk management and regulatory compliance.

Management

Lead, coach and manage the People Services team to provide proactive support to the organisation, with a clear focus on the team’s development.
Design and lead implementation of frameworks to support those with responsibility for managing staff to demonstrate a consistent and high standard of line management and development across the organisation.
To oversee a comprehensive training programme , including by developing a strategic training needs assessment to support the organisational values and aims.
Oversee the design role profiles for both paid and volunteer roles; set clear boundaries, supervision expectations, and escalation routes.
Provide expert advice and guidance to managers and SLT on disciplinary and staff performance issues.
Liaise with the external employment lawyers to make robust risk assessments on disciplinary and staff performance issues.

Volunteering and Resourcing

Establish annual capacity and skills plans (headcount, volunteer hours, peak demand cover, succession planning).
Review and implement a volunteering journey to support our volunteers.

Quality Framework

Continue to develop and implement specific projects as part of The Passage’s internal quality framework ‘Excellence For All’.
Lead a review to ensure there are clear and transparent salary ranges, job descriptions, aligned terms and conditions across the organisation.
Ensure that People Services policies are up to date to reflect current legal and HR compliance and best practice.

Analytics and Systems

Develop digital systems that add value to HR management with the organisation.
Develop systems that give managers and staff ownership over their HR journey.
Make use of workforce data and analytics to inform SMG of the development of improvements and interventions that can lead to enhanced HR and business outcomes.

Training

Develop a learning and development strategy/plan for all staff to receive Continuous Professional Development.
Develop a learning and training strategy for volunteers so that they are supported to fulfil their volunteering roles.

Reporting/Governance

Responsible for the Peoples Services annual budget.
Attend Senior Management Group (SMG) monthly meetings.
Report to the People, Performance and Culture (PPC) Committee meeting.

General Responsibilities

In conjunction with your Line Manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage.
To participate in internal/external meetings as required, and attend training events, conferences, and other functions as necessary.
To participate in regular supervision and annual appraisal and help in identifying your own job-related development and training needs.
To ensure that all The Passage policies and procedures are being adhered to, particularly those relating to Health and Safety, Code of Practice and Confidentiality.
To contribute to the effective implementation of The Passage’s Diversity and Equality Policy as it affects both The Passage and its work with vulnerable adults.
To always undertake your role in a professional manner maintaining a high quality standard of work, and to always work in accordance with the aims, values, and ethos of The Passage1.
Undertake any other duties that may be required which are commensurate with the role.